I propose to dismiss Mr. Krijn TAAT (Hotel Manager of the Novotel World Forum) for the fraud: he didn't inform us about the repair in this hotel. I paid for executive room, but I'm hearing the repair every minute, but Mr. Taat just went from his workplace. The girl from reception said that she can't help without Mr. Taat, but he is absent. It's the Novotel's fraud.

The hotel was a building side!!!! We (neither colleagues nor clients) were told that the hotel is under refurbishment. The way it was handled was non-existing!
Will never stay there again nor ever recommenD

My husband and I had reason to stay here several times in the summer of 2011 as we moved to The Hague (close to his office, firm got a discount). The desk staff are friendly and helpful, but the good things stop there. The bartender was often absent, the restaurant dinner waiter couldn't be bothered about service, the breakfast staff are conspicuous in their absences. The rooms were down-at-the-heels, with worn carpets, cigarette burns in sinks and on tubs, and limited hanging space. I know they are renovating (as evidenced by the frequent construction noise and materials cluttering the entry), but it will take some upgrades on the staff, as well, to make this a place to stay. Better to go next door to the BelAire!

I should have known there would be a problem when I was given a free voucher for a drink inthe bar when I checked in. I was told that here were renovations ongoing abd this was byway if apology.
Let's get the good things out of the way., the staff are polite and friendly. The breakfast is very good but all thus is outweighed by the builders starting drilling, hammering and sawing at 6.30am. Then no water in the morning. Hit or cold! After complaining I was told I could go up to the 12th floor for a shower etc. After waiting for the staff to come up with the key I couldnt even get a lift up 8 floors as they were full of builders and there equipment.

I could go on but suffice to say this is not the place to stay.