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Crowne Plaza Den Haag - Promenade – reviews, photos

5.0 of 5
Van Stolkweg 1, The Hague 2585 JL, The Netherlands
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Crowne Plaza Den Haag - Promenade
Ranked #29 of 45 hotels in The Hague
3.5 of 5 stars 83 Reviews
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83 reviews from our community

What travellers say about this hotel
  • Star hotel(5)
  • Tram line(3)
  • Very comfortable(3)
Traveller rating
    18
    27
    22
    11
    5
Only show reviews for Family (7) | Couples (25) | Business (30)
Date Rating
new york, NY
Senior Contributor
27 reviews 27 reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
“Stay away!”
1 of 5 stars Reviewed 13 January 2012

Lots of renovations going on. I'm sure it will look nice when it's done but in the meantime, you might want to stay elsewhere.

Besides all the construction going on, check in and check out was terribly slow and confusing. (The front desk lady checked us into 2 unmade/not ready rooms before finally giving us one that was prepared). Check out was a really slow process also.

Also, the room service wasn't good at all and was extremely expensive. The location of the hotel wasn't ideal either. Our room overlooked a noisy, busy road and the only thing you can walk to was the gas station across the street.

  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent Pahlplatz, General Manager at Crowne Plaza Den Haag - Promenade, responded to this review
31 January 2012
Dear Mrs.

First of all I would like to thank you for your feedback this enables us to improve our products and services. It’s true that we were in the process to add 75 new rooms to our hotel, but especially during this challenge we try to pay extra attention to our guest to limit the disturbance. I find it very unfortunate to hear that we didn’t succeed in your case, and I would like to offer my sincere apologies for that.
I’m proud to say that the extension is finished and as of January 2012 our new rooms are in use and our original rooms are undergoing renovation. I hope that we have the pleasure to welcome you in our new property to prove that we can provide you with the service and facilities you may expect.

Kind regards,

Vincent Pahlplatz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
“Currently under renovation, but worth it's 5 stars after that...”
4 of 5 stars Reviewed 7 January 2012

We decided to spent New Years Eve in The Hague and booked the Crowne Plaza through points as part of the Priority Club Program. It says on the door, it is a 5 star hotel, but it's probably only worth that once the renovations are complete. Overall a nice hotel and friendly staff. Very close to the Tram which gets you around (once someone explains how it works...).
We had a nice room with balcony view over the park which reached all the way from Scheveningen to the city of The Hague.
Would stay there again if in the area...
Happy New Year!!!

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weymouth, Dorset
Senior Contributor
32 reviews 32 reviews
Reviews in 11 cities Reviews in 11 cities
45 helpful votes 45 helpful votes
“A Crowne Plaza are you sure?”
3 of 5 stars Reviewed 26 December 2011
1
person found this review helpful

I arrived at the hotel very easily got off the train at HS and caught a tram to the hotel. The check in went smoothly I showed them my priority club card and expected them to tell me all the extras they offer platinum members yet there aren't any. They handed me my room card and showed me to the lift. The corridor was a bit dated and the room was certainly dated. There were three small cakes complementary and also a couple of bottles of water. The bed was very wide, quite long and very comfortable. I decided to have a shower and head for bed. The toiletries which the hotel called luxury are the same ones you get in a standard room in a UK holiday inn, so not very luxurious. Someone had been helpful and turned the radiator up full so found out how to turn it off and then found the aircon remote nicely hidden behind a curtain. It made an awful noise when you turned it on. I don't have breakfast yet they still tried to add it to my bill. I am not an early riser so there was some noise due to the expanse work being done. Den Haag is a lovely city and really easy to get around. On return on the 2nd night they had a function on and I was turned away from the restaurant as they had some special people in eating. I went back into Den Haag and grabbed a burger and topped it up with some snacks from the Shell petrol station opposite.
Check out was very impersonal took the money and issued an invoice, didn't venture how my stay was or anything. I made a serious error of judgement on checking out I asked them to call a taxi. The tram to the hotel was 3 Euro the taxi was just over 20 Euro.

Room Tip: i had a room at the back with a balcony quiet at night.
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  • Stayed November 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tilburg, The Netherlands
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“is currently being refurbished and it needs it”
3 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

hotel is beeing refurbished. it has a very tired look and feel.
rooms are ok size, and clean, but it all looks very 70's (i.e. old).
Beds are very good, airco is noisy.
location very quiet.
shower did not work properly in my room (hardly any water, cold and scalding hot water coming out of the shower intermittently).
checkin was slow - only one girl for too many people. very friendly though. got a free upgrade to a luxery room.
needs a lot of updating - but its not expensive.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, IHGCare at Crowne Plaza Den Haag - Promenade, responded to this review
28 December 2011
Dear SUMMIE,

Thank you for your review regarding your recent stay at the Crowne Plaza Den Hagg. As you noticed, hotel is doing refurbishment and we are exited about it. I'm concerned of the shower problem you had and apologize for any inconvenience this had caused you. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Thank you.

Sincerely,
Lin S.
IHGCare
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Ottawa, Canada
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Best value for your money”
5 of 5 stars Reviewed 4 December 2011


I always use this hotel when it comes to go to the Hague. Always in a good shape, clean and the staff is reliable. You'll never be disappointed if you book a room here.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Crowne Plaza Den Haag - Promenade

  • Crowne Plaza Den Haag
  • Crowne Plaza The Hague
Address: Van Stolkweg 1, The Hague 2585 JL, The Netherlands
Price range (per night):* INR6,799 - 18,893

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