This is the second time I have been at this hotel, last time was 3 years ago and I had booked 20 rooms for a group who went to the carnival.
This time I booked 7 rooms.
Got to the hotel at 11am on Friday 29th July 2011. Went to book in and was told no rooms are ready until 2pm which is the right time for booking in, asked if we could leave our luggage as we would like to go out and get some lunch.
By this time the other receptionist was looking for our booking and could not find.
I gave her a room list to see if it was booked under another name which it was.
Returned back from lunch at 1pm and was hand over the keys to the 7 rooms, we was all pleased as we needed a rest.
I went and check out all the room and they were all lovely we had 4 rooms on the 3rd floor and 3 rooms on the first floor. We had rooms 320 322 323 341.
Everybody was happy with their rooms.
The hotel was the central of all the shops and restaurant, that's what I love about this hotel.
Breakfast was a bit disappointed on the first day, as i remember that when I came 3 years ago it was a bigger spread with pancakes and also sausages. but the next day was a bit better.
On the Monday the time for breakfast changes and also the room. And this should be advertise within the hotel so the guest could see, as a lot of people missed breakfast.
Have to say a big thank you to the receptionist Ms Taylor and the other receptionist who helped you on the 29th.
A big thank you to the bar staff, excellent and also the manager on duty always a hello with a big smile on his face.
I will be returning next year for the carnival with a bigger group. As this is one of my best hotel and I have been going to Rotterdam for 9 years.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC