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The Manhattan Hotel Rotterdam – reviews, photos

5.0 of 5
Weena 686, Rotterdam 3012 CN, The Netherlands
Hotel amenities
The Manhattan Hotel Rotterdam
Ranked #2 of 46 hotels in Rotterdam
4.5 of 5 stars 183 Reviews
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183 reviews from our community

What travellers say about this hotel
  • Executive Lounge(5)
  • Train station(3)
  • Great view(3)
Traveller rating
    98
    65
    17
    2
    1
Only show reviews for Family (10) | Couples (57) | Business (52)
Date Rating
Senior Contributor
22 reviews 22 reviews
Reviews in 4 cities Reviews in 4 cities
38 helpful votes 38 helpful votes
“Just OK”
3 of 5 stars Reviewed 4 February 2012

Light fixtures, smoke detectors, corners etc all dirty.
The kids that work there are nice but, in the restaurant on R level, they hide behind curtains talking very loudly.

The entrance is un-manned ( there is a person who gives you an odd look when you walk I, but no greeting, no welcome no hello) the girls at the front desk are quite polite.
My too was ok but again there were maintenance problems and dust and you get the impression that it is run by 'first-timers'.

Nice people, but I am not convinced they know what they are doing! All a bit haphazard.

My suggestion: find a nice, small hotel that will give you a warm welcome and good service. Until they figure out what they are don't waste your money!

Room Tip: No! I have nothing more to say
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  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Kozlik700 about The Manhattan Hotel Rotterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewi Sander - Soerodongso, General Manager at The Manhattan Hotel Rotterdam, responded to this review
8 February 2012
Dear guest,

Thank you very much for your feedback regarding your recent stay here with us at The Manhattan Hotel Rotterdam. We really appreciate your detailed comments on your stay.

I am certainly disappointed that your stay was not all what it could have been. And I am also sorry that you perceived an impersonal approach by some members of the staff since we always encourage them to first of all extend a professional service, and to take an extra step in order to satisfy our guests’ experience.

I provided all the departments with your comments which for sure will be a great motivation to strive still for the high expectations and quality standards of our guests. I can assure you, that we will always do our best to encounter our guests with bespoke The Manhattan Hotel Rotterdam service.

We thank you for the feedback provided and we look forward to welcoming you back in the near future to show you the results of our continuous efforts.

Allow me to personally take care of your future stay at The Manhattan Hotel Rotterdam, and therefore ask from you to notify me about your return to our hotel.

Warmest regards,
Erik de Wit – General Manager
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Subic, Philippines
Top Contributor
67 reviews 67 reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
“Good hotel within easy walking distance to central stations”
4 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

This hotel is ideal if arriving with bags into Central station. It is literally 2 to 3 minutes walk from the platform. The quality of the hotel is very good and the rooms are great. I didn't eat in the hotel or use the bar but there are several bars & restaurants and even a casino very close by. I cannot remember how much i paid for the room but i have stayed a couple of times and found it to be the ideal place to stay when in Rotterdam. Also, the staff have always been very helpful at the desk from checking in, getting directions to ordering taxi's

Room Tip: I have had a corner room that has huge windows offering good views.
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  • Stayed April 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewi Sander - Soerodongso, General Manager at The Manhattan Hotel Rotterdam, responded to this review
8 February 2012
Dear guest,

Thank you for staying with us and for taking the time to post your comments on Tripadvisor. We are very happy to know that you enjoyed your stay with us again and will certainly pass on your positive comments to our entire staff, which is a great motivation for all of us.
We would very glad to welcoming you back soon at The Manhattan Hotel Rotterdam!

Kindest regards,
Erik de Wit – General Manager
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Renens
Top Contributor
60 reviews 60 reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“Great Hotel in the heart of Rotterdan”
4 of 5 stars Reviewed 30 January 2012

The Manhattan Hotel is located on the Weena, near the Central Railway Station, next to the Holland Casino, close to the Rotterdam City shopping center, West Kruiskade,

We arrived on Friday end of the afternoon around 17:30 upon arrival there no person at the valet parking, nor concierge or bell boy. But by asking one of the staff members we were quickly assisted with unloading our luggage and getting our car parked. Also at the reception there was only one receptionist registering the guests.

The registration itself was professional and quickly completed.

We booked an Executive room , which was one can expect from of a 5-star hotel, tidy and clean with all the amenities one can expect.The sleeping quality was 100% on the 11th floor we were not disturbed by noises from the streets or from our neighbouts.

Breakfast buffet: the breakfast buffers offers a choice of Dutch cheeses and meat as well as a choice of english and continental breakfast offering. Visitors from abroad should definitely taste the Rotterdamse Kaas (chees), dried meat, and the fresh bread

Overall I recommend the Manhattan as a business hotel , to have a great nights rest and opportunity to visit the Rotterdam Center by feet, for restaurants and bars yoo have a great choice within walking distance of the hotel

Room Tip: For quiet stay avoiding noises from the street, choose room as of the 8th floor
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harz
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“great stay”
5 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

from the moment I entered the Manhatten I felt very welcome. The Head Concierge, Lesley Klavert had prepared quite some info about Rotterdam that was very helpful. The beautiful room with view of the Euromast and the harbor was exactly my cup of tea. The room was equipped with everything you can think of. The bed was excellent. In spite of its central position, everything was quite and sleep was undisturbed. Breakfast was so abundant and suited every type of taste. Service overall was very pleasant and whenever Rotterdam is my destination, the Manhatten will be my "home" Thank you!

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik De Wit, General Manager at The Manhattan Hotel Rotterdam, responded to this review
9 February 2012
Dear Guest,

Thank you for staying with us and for your great comments regarding your recent stay at The Manhattan Hotel Rotterdam.

We are very happy to know that you enjoyed your visit at the hotel and I have personally passed your compliments to our Head Concierge, Lesley Klavert. Additionally, we consider it a great compliment to all of us that you consider The Manhattan Hotel Rotterdam your “home”.

Thank you for choosing The Manhattan Hotel, and it’s our pleasure to welcome you back soon!

Warm regards,

Erik de Wit – General Manager
The Manhattan Hotel Rotterdam
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Gruenwald Kr Munchen, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent hotel”
5 of 5 stars Reviewed 24 January 2012

I stayed in several hotels in Rotterdam but this is by far the best hotel in the area.
Great location at the Central Station and walking distance to the shopping area.
Service is from a high level, the concierge helped me out with excellent restaurant for me and my coll.Rooms are spacious, but try to get a room at the upper floors for a good view. Big gym, no swimmingpool..

If you are willing to pay a bit more this is worth your money, great value for money balance.

Room Tip: Really try to get a upper floor room, the view is amazing. I also prefer a room at the front of the...
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  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Robin F about The Manhattan Hotel Rotterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewi Sander - Soerodongso, General Manager at The Manhattan Hotel Rotterdam, responded to this review
8 February 2012
Dear valued guest,

Thank you for taking the time to share your experiences at The Manhattan Hotel Rotterdam on Tripadvisor. We are very happy to read that you have enjoyed your stay with us and will certainly share your feedback with the entire staff. I look forward to welcoming you again soon at The Manhattan Hotel Rotterdam!

With warmest regards,
Erik de Wit, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Manhattan Hotel Rotterdam

  • Westin Rotterdam
  • Rotterdam Westin
Address: Weena 686, Rotterdam 3012 CN, The Netherlands
Price range (per night):* INR7,412 - 16,942

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