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Hilton Rotterdam – reviews, photos

4.0 of 5
Weena 10, Rotterdam 3012-CM, The Netherlands
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Hilton Rotterdam
Ranked #14 of 46 hotels in Rotterdam
3.5 of 5 stars 250 Reviews
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250 reviews from our community

What travellers say about this hotel
  • Very friendly(5)
  • Train station(4)
  • Good hotel(3)
Traveller rating
    50
    84
    71
    33
    12
Only show reviews for Family (10) | Couples (52) | Business (89)
Date Rating
Den Haag
Senior Contributor
29 reviews 29 reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
“Things are looking up for the Hilton Rotterdam”
4 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

I have stayed at this hotel many times over the years, mainly for the Hilton Diamond benefits and the location. It's always been a rather tired, 1970's style hotel that has received not much more than a lick of paint since the hotel was originally constructed.

However, I am writing this review from one of the newly refurbished rooms on the 10th floor and I have to say i'm impressed. The room is a decent size and they have made the most of the available space. The bathroom is somewhat compact, but it more than makes up for a lack of space with the quality of the fittings, with a heavy use of marble and top quality bathroom furniture.

The room itself has oak panelled walls, with a matching desk and bedside cabinets. The entrance floor is tiled with quality marble and the room has a rather Nordic feel about it. The colour scheme is very appealing. The grey carpet, light blue armchair & foot stool, grey curtains and grey leather headboard are brought to life with a contrasting bright orange leather desk chair and a bright red Chinese style lampshade hanging from the corner of the room.

The room is equipped with a quality Nespresso coffee maker and the mini bar is well stocked. The room had a "standard issue" LG 32" LED TV, but rather surprisingly, it also had a Bose iPhone docking system too, which was so impressive that i'm tempted to buy one myself! It was so nice to be able to listen to music on something other than my laptop for a change. The room also had the biggest room safe i've ever seen in a hotel and like most other Hilton's, there was an ironing board too.

The quality of the workmanship was superb and of a standard that I would expect in my own home.

It was also nice to see that everything worked! If the remaining rooms here are refurbished to the same standard, this will be a great hotel and i'll stay here a lot more often. The refurbishment was long overdue, but hat's off to the designers and the workmen, they did a great job.

Room Tip: Ask for one of the refurbished rooms!
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DenHaagTraveller about Hilton Rotterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan Rutgers, Manager at Hilton Rotterdam, responded to this review
8 February 2012
Dear Sir/Madam,

Thank you very much for taking the time to put your comments on tripadvisor.

I am very pleased to read that you were impressed by the new rooms and that you enjoyed your stay with us.

I am looking forward to welcome you back to the Hilton Rotterdam in the near future.

With kind regards,

Jan Rutgers
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Excellent location in middle of Weena”
4 of 5 stars Reviewed 31 January 2012

Excellent location and walking distance to city tram, underground metro and main line sprinter lines. Rotterdam is silent calm city in night but hilton is within walking distance to all restaurants in stadiusplein and also close to river side (5 minutes walk). Rooms are good and spacious. Hotel is bit old so you will find most of facilities bit updated. Break fast inclusion in price is very expensive but you can skip it and eat out in nearby places easily.

Room Tip: Ask hotel to offer you rooms on top floor that are usually better than frequently used up rooms at l...
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  • Stayed February 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SharatMendu about Hilton Rotterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan Rutgers, Manager at Hilton Rotterdam, responded to this review
3 February 2012
Thank you for your comments.

Hilton Rotterdam is 48 years old and recently we started with the renovation of the whole hotel. We expect all guest rooms to be ready by June 2012.
I am pleased to read that you enjoyed your stay with us and I am looking forward to the pleasure of welcoming you back to Rotterdam and the Hilton Rotterdam in the near future.

Jan Rutgers
Hotel Manager
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Switzerland
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Hilton Rotterdam renovation, finally”
3 of 5 stars Reviewed 22 January 2012

I stayed at the Hilton Rotterdam several times now. The hotel is very outdated and I only used it when the price is low. Finally they are starting with the renovation of the hotel. I suggest to be careful the next months, it can be noisy. During my stay the water was disconnected from 10 am until 3 pm.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask pp61Switzerland about Hilton Rotterdam
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Jan Rutgers, Manager at Hilton Rotterdam, responded to this review
31 January 2012
Thank you for your comments.
We recently started with the renovation of the hotel and expect all rooms to be ready by May 2012.
I am looking forward to the pleasure of welcoming you back to the Hilton Rotterdam in the near future.

Jan Rutgers
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Location Location Location!!!!”
5 of 5 stars Reviewed 17 January 2012

Location, service, cleanliness... all great. They're currently renovating so we luckily got upgraded to a very nice and spacious suite! There was construction noise early in the morning, but who's there to sleep anyway!? The train station is also like a 5minute walk, there's a beautiful fountain right in front which has different colored lights at night.. and did I mention there's a strip of clubs right downstairs? You don't even have to cross the street! ANDDD lots of places to eat, a supermarket near by as well as liquor store, LOTSSS of stores for shopping.. and KFC (for those Americans who still want a piece of home). The staff was also extremely friendly. We needed ice so we called the reception and had someone knocking on our door 2minutes later with a champagne bucket full of ice, needed a blanket and same thing! It was very clean, great water pressure/temperature in the shower..I really can't think of anything to complain about-- hmm except maybe no free wifi.... but we also got it for a very good price.. i'd definitely stay there again in a HEARTBEAT! You can't get any better in Rotterdam.. there's no way. Don't look anywhere else!

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask N R about Hilton Rotterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan Rutgers, Manager at Hilton Rotterdam, responded to this review
23 January 2012
Dear Sir/Madam,

Thank you for taking the time to put your comments on Tripadvisor. I am very pleased to read that you enjoyed your stay in our hotel.

Kind regards,

Jan Rutgers
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“very poor experience”
1 of 5 stars Reviewed 12 January 2012

I have traveled around the world and have stayed in a wide range of accommodations. My experience at this hotel was unanticipated and very poor. The hotel is undergoing a renovation - long, long overdue. There was significant daytime noise with little apologies by the staff. The rooms were worn, carpets stained and ours had an unusual odor which made sleeping difficult. Our concerns about the odors were virtually ignored (I can deal with worn rooms, stained carpets). To top it off, I came back to the hotel at night to find a note (from the Chief Engineer, not management) saying the water would be off for at least 3 hours the next day! This has happened to me before, but in hotels in a price range or part of the world where it could be anticipated (i.e. not a Hilton and less costly). This hotel is a poor value, clearly not what you would expect from a Hilton. I would have thought a Hilton would have 1) done the renovations a long time ago and 2) would have managed the renovation process more professionally. I would stay elsewhere until the renovations are complete. There are much better options

Room Tip: stay elsewhere
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  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask P C about Hilton Rotterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan Rutgers, Manager at Hilton Rotterdam, responded to this review
23 January 2012
Dear Sir/Madam,

Thank you for taking the time to put your comments on Tripadvisor.

I am sorry to read that your stay was not as you expected it to be. Due to our refurbishment works of the hotel, the water needed to be turned off for 3 hours. My apologies for the inconvenience caused.

Once again, thank you for your comments and I am looking forward to welcome you again in the near future while staying in one of our complete refurbished rooms.

Kind regards,

Jan Rutgers
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Rotterdam

  • Hilton International Rotterdam
  • Rotterdam Hilton International
  • Rotterdam Hilton
Address: Weena 10, Rotterdam 3012-CM, The Netherlands
Price range (per night):* INR6,019 - 17,053

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