We enjoyed our stay in the restaurant and hotel until we tried to order a bottle of wine in our room. We were denied room service, as per the hotels policy we were not allowed to have other hotel guests over in our room. We understand the hotel wants to prevent loud room parties at night, however, it should have been clear to the staff that we just wanted to have a quiet last drink after the hotel bar had closed (at 1am, quite early in my opinion). When trying to explain our situation we were baffled by the extremely rude response of the staff, who told us to " listen and shut up". Very bad service, even for Dutch standards.
- New York Hotel
- New York Rotterdam
