I needed somewhere to stay in Leiden and my Garmin pointed me in the direction of Nieuw Minerva. It was just what I needed after a long drive from UK. Lovely old building, pleasant staff and a room with a view of the canal - if it had been light! The bed was confortable, but the room could have done with being redecorated. My business in the area the following day went on longer than expected and I drifted back to The Nieuw Minerva for a second night. I felt it offered good value for a very central position and look forward to returning one day. There was ample parking at a pay and display next door - free between 21.00 and 08.00.

I had to stay here since other hotels were fully booked. The location is fine, next to a canal which is nice, and five minutes from main attractions, ten to train station. The hotel lobby is very dated, as is the decor in the hallways and in the room I had. Breakfast room is fairly shabby - they have tried to make it look very old style, but it looks like a junk room.

Bathroom was small, but the shower was decent pressure. I was given four hand towels but no bath-sized towel, and these are threadbare. You need all four to dry yourself after a shower, they are that thin. Bed was uncomfortable. A double bed is two singles, with separate covers, covered by one big bedspread to make it look like a double. So useless if you booked a double room because you wanted a big bed. TV is tiny, and remote had almost dead batteries, obviously not checked by staff. Reasonable range of channels and languages on TV.

Service below average. I had to wait to check out as the receptionist was chatting with a cleaner or other staff member, despite seeing me at the desk.

Breakfast overpriced for what is offered. Wi-fi is ridiculously expensive (6 Euro per hour), so I didn't bother with it so cannot comment on signal strength.

I've stayed in nicer hotels in Leiden for the same price, and wouldn't recommend this one if you can get availability elsewhere.

This hotel is in a pleasant location by a canal. Mornings were noisy because of construction work on a bridge right outside, but it looked as if it should be completed soon. The decor and furnishings were tired in my compact double room but it was clean. As well as the room being compact the bathroom was tiny - the smallest I've seen anywhere - and I couldn't get my knees under the desk when trying to work. The staff were pleasant and friendly at all times. The accommodation was reasonable value but wifi access was a complete rip-off at 5 euros for 1 hour, 25 euros for 5 hours and a staggering 40 euros for 12 hours which makes wifi more expensive than the accommodation rates. I would not therefore recommend the hotel to anyone who needs internet access other than through the free PC provided in the lobby.

Stayed at this hotel whilst on a tour of holiday. Booked a twin bedded room but was given a room with a large bunk bed and a double bed in it. Clearly a family room which was spare. Room had no resemblance to the pictures. It was very plain and in need of refurbishment and like most of the hotel felt quite run down. Large areas of the hotel look as if they are now longer in use. Our room had patio doors to a filthy balcony area which could be reached by several other rooms and this in turn overlooked a disused office block. Quite a security risk.

The staff were quite surly on on the second day there we had no hot water. We reported this to the front desk. The desk staff simply shrugged their shoulders. We left promptly and were glad to be doing so.