Room was clean but not very attractive. In addition to the quite expensive room charge there was an outrageous charge of Euro 12.50 per day for an Internet connection and an additional Euro 10 to upgrade to TV channels including CNN.

We chose this hotel because of its proximity to the center and train station, the fact that it was not a chain hotel and in great part because it said it had a kitchen with all the amenities. We were three and therefore had a triple, which was a comfortable bed made up in the "living room" area, there was the nicely appointed kitchen, table & chairs, separate bedroom and bath. No complaints there. The sign on the refrigerator said we could not store our own food in it. This defeats the purpose of having a room with a kitchen especially one that had pots, pans, etc. We had already purchased food at the grocery store by the time we saw the sign, so we stored things anyway. The staff that we encountered were very nice and helpful including the person we had to call to wake up when we got back to the room around midnight turned on the light and the chandelier started buzzing then blew out the electricity on one side of the room. She came right away and reset the breaker and we had no further issues. We had breakfast one morning, which was delivered to the shelf outside our door and we received a call telling us that it was there. The breakfast consisted of breads, meats, cheese, egg, coffee and juice and was quite nice. There was off street parking, which in the Netherlands in city centres is required!

On my way to Switzerland I stayed in the Marienpoel Hotel for a small visit in Leiden, where I studied a few months in the past.

I don't understand the fuss about the service in previous reactions. Because of the traffic I arrived very late at the hotel and with their check-in system I was able to check in on my own very easily!
The room was very nice, cosy and clean (most important for me).
When I heard that the breakfast was based on roomservice, I wasn't too sure, but it turned out perfectly. There was enough space in the room to enjoy it and it was very good.
The receptionist (blond girl) was really kind and answered every question I had with pleasure. She showed me the way to the city-centre, wich was a 5-10 minute walk.

In total, I enjoyed my stay in Leiden, also thanks to this hotel!

I was looking for smoke- and pet-free accommodation in Leiden and was grateful that the Marienpoel was able to work on my request (whole hotel is pet- and smoke-free), esp sincer Golden Tulip allows pets in guest rooms and do not keep track of which rooms have had pets, nor allocate a certain number of rooms as pet-free. A private apartment, Het Vogelhuis, listed itself as smoke- and pet-free but turned out that owners have a pet in the house, so a no-go for me. Because I booked a couple of weeks ahead of time, the Marienpoel was able to tell me that they have no staff at reception after 1:00 pm, and sent me info on lockbox and code. Luckily, I was able to talk to staff from Amsterdam by phone the week prior, and got to the hotel before reception closed on the appointed day. The manager told me that it was a lot of work to get fragrance-free towels and bedlinens -- it looked like they did not have their own laundry facilities so they must send out their laundry to a laundrymat, which would use the least expensive detergent/soap, usually scented. Staff was friendly, all female the 2 days I was there, so the much-maligned male manager mentioned in other reviews has either been let go or was off work during my stay. The hotel has not had its decor updated, but it was what I expected for the price, definitely not a 4-star establishment. It has an elevator (great when you have heavy luggage), and was close to LUMC (for my meetings) and the Central Station. Wireless internet connection was 12.50 euro/day (Golden Tulip charges 17.00 euro/day), but not an issue for me since I had internet access at LUMC. My daughter used hotel computer for internet access and was charged 6.50 euro. The only negative for me was the carpet, which appeared that it had not been vacuumed-cleaned (dust bunnies near pocket door to bathroom), nor steam-cleaned recently so that the smell of cigarette-smoke from past smoking incidents would sometimes surface. I am sure my frequent communication with hotel staff helped make my stay at the Marienpoel as pleasant as it was. I would suggest that people intending to stay at Marienpoel communicate with staff as early as possible, if at all possible, I would not suggest it for same-day booking---Marienpoel has too many limitations.