Plus: Excellent restaurant on premise.

Minus: Very noisy because it is at a busy intersection. NO coffee make, no tea maker, no mini bar in room. None of the soda machines worked (for an entire week), so if you want something to drink outside the restaurant opening hours, good luck! Staff not very friendly. Also, the location is not very good, far away from Leiden (20-min by bicycle) and no supermarket or gas station anywhere near where you could buy a soda or snacks. The hotel lobby and restaurant are beautiful, but the room design is of much lower quality (cheap furniture, no pictures on the walls). Even though the food in the hotel restaurant is very good, it is expensive.

We stayed at this hotel for 4 nights and I can honestly say it was the worst hotel experience I have had in many years. We booked an inside room so that we would not have to put up with traffice noise from the nearby road, but when we arrived found that none were available so we were put in an outside room. It was very hot, and with no air conditioning we had the choice of opening a window and being woken all night by traffice noise, or closing the window and suffocating with the heat. We complained the next morning and were moved to an inside room. Our bags were supposed to have been moved to our new room during the day but we were told by reception that they didn't have time so we had to lug them up to te thrid floor ourselves. This room was better, but of course no aircon so still very hot. Also no fridge so we couldn't even have cold drinks. The balcony was covered in cigarrette ends so obviousley had not been cleaned properly. Thar evening we had a meal in the restaurant. We had to wait an hour for our main course, and twenty minutes for a bottle of wine. Our impression overall was that although the staff were polite and professional they basically didn't care about the guests.

Our experience with this hotel has been good on a number of visits. Our visits have been in the winter so we did not experience any of the air conditioning problems mentioned by other reviewers and location was actually a plus for us given where we had to be. Rooms are fine but if you have lots of - or heavy baggage, it is a bit of a convoluted haul to get there. And yes, you are on your own. No help. One negative is the choice of tile in the bathroom which gets VERY slippery when it gets in the least bit wet – right: in the bathroom!

Parking is sufficient and free – not always the case at other hotels in the area. No WiFi in the hotel but you do have reception of the regional KPN system (for a fee)

The food in the restaurant was good – not great – as well. All in, a good fit for our needs and a decent value for the price relative to what other hotels in the area cost.

The best part of the hotel is that the rooms and bathrooms are spacious and well appointed and the bathroom has a bath and seperate shower. The location of the hotel is poor. A good way out of Leiden with a nice frontage on the river but the view monoplised by the dining room. Many rooms overlook a busy road so the preferred oulook is the carpark! This is quiet and some rooms have a sideways view of the river.

The place lets iself down a bit on the detail. Bathroom toileteries sparse and the shower has a tendancy to change temperature without warning. Only 5 hangers in the wardrobe though more were brought quickly on request. Most people mention the lack of tea and coffee making facilities and no fridge.

The food was good though on our package there was no choice of entree or dessert. Two choices on the self--service main course. Also to buy a glass of wine you have to pre-purchase a ticket at reception.

Whether the place is good value or not depends on what you have to pay which varies considerably.