We arrived at this terrible place 2 couples with 4 kids after an exhausting day with a modest request - lay our head on a bed for an hour before dinner. I ordered 2 triple rooms and 1 double room 3 months in advance but that did not help me. When we checked in, the receptionist said that there is a "little problem" and the cleaning staff forgot to prepare the triple rooms and they suggest double rooms with an additional bed instead. It was 6PM and they had not a single cleaning person in the hotel. She didnt understand why we even have a problem with her solutions.After a long discussion the manager promised us that the a double rooms is the same size as a triple room. We eventually got a smallish size room that with the 3rd bed inside there was barely a place to open the suitcase. When we asked the manager for a discount he offred us 7 euro per room ("that is the diffrence between a triple room and a double room" he said).
All in all - a rude staff and manager and a hellish experience. We escaped 1st thing in the morning.
- Sassenheim Hotel Zuid Holland
