Having previously stayed at Hotel Den Helder I mistakenly booked myself into Hotel Wienerhof, a sister hotel.
There was no greeting at reception, just took my name and handed me the key to my room. I do think a friendly welcome at hotel receptions makes such a difference.
To get to the bedrooms you have to go by the restaurant toilets and into what looks like a service corridor. The lift is one of those rickety old style ones where the lift moves but there are no doors, just the door into the hallway, not pleasant. My room was on the first floor, beside the fire escape and rooftop area. I hate getting a room by a fire door because it is guaranteed to be a disturbed sleep. The rooftop is littered with large figures of characters such as Laurel and Hardy and given the position of my window gave me a scare when I thought there was someone peering into my room! The room itself was dark and very small indeed. To fit the loo, shower tray and sink into the miniscule ensuite they had elevated the loo on a platform overhanging the shower tray, something I've never seen before! The walls are very thin and the hotel is noisy - the stairwell to the 2nd floor bedrooms is from the rooftop garden and crosses the bedroom window, a definite lack of privacy and comfort.
There is a pleasant seating area at the front of the hotel, I ate here one evening in the sunshine. The only beer is Grolsch, ugh. The food was tasty and the breakfast buffet was typical of Netherlands and perfectly adequate.
I like Den Helder, the town centre is quaint and the train station is beside the Wienerhof. I didn't find the Winerhof welcoming or comfortable and I didn't feel safe in the room as a solo female traveller. I was travelling on business and other than a single computer station to the side of the restaurant there is no internet access. I wouldn't stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC