I booked this hotel for a 2 night stay , for 2 rooms, during half term, at a total cost of GBP 400 through Booking.com and it was booked with an up front payment, non-refundable( which is, of course, entirely at the discretion of the hotel). It wasn't even cheap.
I was forced to cancel, because of work problems, and gave them three weeks notice.
I can't go any other time because it's not school holidays.
They refused to reimburse me , and when I suggested they deduct a reasonable admin change (say €50) , in the interests of fairness , they still refused !
Incredibly mean , given that they can easily re-let the rooms - and I suspect possibly Illegal also - given that I gave plenty of notice and I have received no service for my payment. It is entirely at the discretion of the hotel, it has nothing to do with Booking.com - they even asked the hotel to make a refund !
I may pursue legally.
Shocking - do not use this hotel and do not give these very mean spirited people your money.
- De Oude Taveerne Amsterdam
