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Bastion Deluxe Hotel Amsterdam / Zaandam – reviews, photos

3.0 of 5
Wibautstraat 278, Amsterdam 1505, The Netherlands
Hotel amenities
Bastion Deluxe Hotel Amsterdam / Zaandam
Bastion Deluxe Hotel Amsterdam / Zaandam
Bastion Deluxe Hotel Amsterdam / Zaandam
Bastion Deluxe Hotel Amsterdam / Zaandam
Bastion Deluxe Hotel Amsterdam / Zaandam
Bastion Deluxe Hotel Amsterdam / Zaandam
Ranked #214 of 341 hotels in Amsterdam
3.5 of 5 stars 48 Reviews
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48 reviews from our community

    Trip type
Traveller rating
    7
    14
    15
    8
    4
Date Rating
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Fairly nice hotel but so disorganised!!!!”
1 of 5 stars Reviewed 7 April 2010

I stayed in this hotel for a short break only, and they managed to ruin it, despite the hotel being a fairly decent one!

I booked on a third party web site, a double room, and when I went up to the room it was a twin...not impressed I told them that I would leave, as this was not what I had booked. At first the receptionist said it was ok, then after we got all our bags ready to leave, she said that her head office told her that we needed to pay one night anyway, just because we checked in!!! Not having any of that I asked to speak to the headoffice, and while the receptionist never passed them on to me, she discussed it again with them, and after a lenghty conversation we were given permission to leave without a charge...
Not knowing that this was a chain, I mistakenly booked another of their hotels, which was again erroneously displaying a double room...obviously when I went there and realised it belonged to the same group, I was not expecting a double...in fact, despite the reservation confirming one, they did not have any, they said that the whole chain did not provide double rooms (?!)...I enquired if I could cancel our second night, and was replied 'no, I don't know if I can do that...but you can try with the receptionist on duty tomorrow...' I did not bother cancelling or attempting to cancel, as I would have ruined our holiday even more...we decided to stay the 2 nights...just to find out on our return from ourday in Amsterdam that the key did not work, and the room had not been cleaned. the receptionist said that we were only booked for 1 night 'but I don't know why...'I explained that I had tried cancelling the previous night, but that the receptionsit could not do it...anyway, we had to move to a clean room, as the cleaning lady had gone home by then. The following day, at check out, I told them that my room was prepaid, as per e-bookers confirmation... this quite sour receptionist said that we must pay now...she gave me the bill and it was about £80 more expensive than what I had on my confirmation...by now nothing about this hotel surprised me...I accepted to pay, and obviously once back, i noticed that I had been charged twice! Once correctly by the web site and another time (overcharged) by the hotel....what a shame...having sent them a complaint, I was not surprised either that no response was received, and that I actually had to phone them from London to get their attention! By the way, no refund yet...

Avoid this hotel if you can, because their massive disorganisation can cost you a lot of trouble...shame, becasue the hotel itself is quite pleasant.

  • Stayed March 2010, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
Reviews in 27 cities Reviews in 27 cities
7 helpful votes 7 helpful votes
“Decent stay but a bit far from the centre of Amsterdam”
3 of 5 stars Reviewed 16 January 2010

I stayed here for a night after flying in from North America before heading to a conference in The Hague the next day. For my purposes, having been here twice before (and knowing I'd return two weeks later), it was fine. Not too difficult to find the right bus and get here - public transportation in the Netherlands is no problem and the bus driver was helpful. But if I were here to see Amsterdam, I would not stay here. Yes, the rooms were fine, but the location makes it a bit difficult to see Amsterdam. If money is an issue and you don't mind a bit of a commute, this is a good choice. If you're trying to see as much as possible in a few days, you may want to look elsewhere. I ate in the restaurant downstairs which was fairly expensive (nice Caesar salad) as there were no other obvious options nearby. Central Amsterdam is obviously more expensive but you're paying for the location.

  • Stayed August 2008, travelled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask snarfley about Bastion Deluxe Hotel Amsterdam / Zaandam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hastings
1 review
“Simple yet affective”
4 of 5 stars Reviewed 1 July 2009

Hotels nice and clean, staff were nice and helpful. Breakfast was nice apart from it's abut too early (6.30-9.00)
it is quite far from Amsterdam city centre but once you've got the bus times sorted your fine. It's the number 91 for anyone who wants to know. The rooms are ok. It's cheap, u get what you pay for.
Overall it's a good place

  • Stayed June 2009, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Far from the city centre and rooms not amazing”
3 of 5 stars Reviewed 16 April 2009

We booked this hotel as we couldn't find any cheapish hotels nearer the centre. Fortunately we had a car, otherwise we'd have had to rely on buses to get to the city. The downside of course was that my boyfriend couldn't drink and it does take a good 15-20 minutes to get to the city centre.

The hotel itself was ok but I wasn't very impressed with our room. It was clean, but crawling with ants. I watched them scuttle into my bags and clothes which wasn't very pleasant!

The lighting in the room is poor. There were no lights at all in one half of the room so we were searching around in our suitcases in the dark.

All in all I'd say this hotel is ok but not at all convenient for Amsterdam city centre.

  • Stayed April 2009, travelled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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south london
1 review
1 helpful vote 1 helpful vote
“Clean hotel but far from amsterdm central at night”
2 of 5 stars Reviewed 3 April 2007
1
person found this review helpful

I came back from this hotel last night, after staying in this hotel with a female friend for three nights. The hotel was clean and in good condition. I had only two problems. When booking with expedia i requested a smoking room, only to find that I had a non-smoking room, when i complained i was told that they are unable to save ooms for guests. The hotel was also far. Although by bus it was only a 25 minute journey for 2.5 euros. However there are only two buses a hour and the last bus stops at 12.00pm. Taxi is very expensive. It was also scary for two women to travel on bus in amsterdam that late, espicially as in zaadam there is alot of bushs and greenery and water and hardly any street lights. It was dead out there, near an industrial business site and cremtorium. it also seems like no one leaves theres house after 6 as there were no one on the streets and no sweet shops. If you have the money stay near the heart of dam, if you dont still stay here as it is accessible to bus and train, youll just have to come home early or spend a fortune on cab. good luck, you will love dam, i did, can not wait to go back.

  • Liked — it was clean
  • Disliked — it was far out
  • Stayed April 2007, travelled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Additional Information about Bastion Deluxe Hotel Amsterdam / Zaandam

  • Bastion Deluxe Hotel Amsterdam
  • Bastion Deluxe Hotel Amsterdam Zaandam
Address: Wibautstraat 278, Amsterdam 1505, The Netherlands
Price range (per night):* INR6,353 - 7,579

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