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Bastion Deluxe Hotel Amsterdam / Centrum-Noord – reviews, photos

3.0 of 5
Rode Kruisstraat 28, Amsterdam 1025 KN, The Netherlands
Hotel amenities
Bastion Deluxe Hotel Amsterdam / Centrum-Noord
Bastion Deluxe Hotel Amsterdam / Centrum-Noord
Bastion Deluxe Hotel Amsterdam / Centrum-Noord
Bastion Deluxe Hotel Amsterdam / Centrum-Noord
Bastion Deluxe Hotel Amsterdam / Centrum-Noord
Bastion Deluxe Hotel Amsterdam / Centrum-Noord
Ranked #169 of 341 hotels in Amsterdam
3.5 of 5 stars 137 Reviews
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138 reviews from our community

    Trip type
Traveller rating
    22
    69
    29
    7
    10
Date Rating
New Hartford, Connecticut
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Except for getting robbed.............”
3 of 5 stars Reviewed 2 December 2011
3
people found this review helpful

My friend and I stayed at this particular Bastion Hotel in 2008 for 7 days (that was the plan). The service was great the staff were wonderful, friendly and helpful. We really enjoyed them. The hotel was clean and the beds were comfy. (2 single beds were great for my friend and I but would not have been acceptable for my husband and I) Access to the internet in the lobby was helpful for keeping in touch with family and also checking itineraries for the next part of our trip.the hotel was undergoing some external upgrades but the noise did not effect our stay. The location was not in the midst of everything but you could get to all the action in minutes on a short bus ride. (We purchased multi-day transportation passes for the city transportation services)

All in All we had a great first 6 days! We were headed to Switzerland the next day by euro-rail. We decided to go have a quick dinner, come back and pack up for the next days trip. We got back from dinner and somebody had climbed the scaffolding on the back of the building and pushed in our window and took the whole safe out of room, the safe was not secured properly, but "hidden" in a closet. In it was our passports and my friends entire wallet. We went across the street (literally) to the police substation to get the police and it took 45 minutes because nobody actually mans that particular station. We finally got them, they said they would have to come back the next day and take prints etc.etc. We had to stay another night, and pay for it. The manager did give us free meals.

We did eventually get replacement passports in Bern, Switzerland. The consulate in Amsterdam was horrible and unhelpful, it was like being robbed of something even more valuable than the passports ~ dignity and hope! They actually made us feel like the criminals!

Upon our return to the US I tried to contact Bastion Hotels to discuss our incident at their hotel and could not get in touch with them in any way shape or form. For months I tried. They had all my info, and were aware of the incident and never contacted me either. This lack of concern and professionalism by the company itself will keep us from ever staying at another Bastion Hotel anywhere.

Thankfully I took travel insurance for myself (my friend skipped it) and I was reimbursed by my policy for most of the inconvenience, including the replacement passport, extra hotel nights in Amsterdam and Bern, and extra meals and train travel. Thank you CSA and my friends Tom and Don for insisting I get travel insurance!

Moral of this review: If the safe is not nailed down, don't trust it! And ask why it isn't! Buy trip insurance, it was less than $80 and worth every penny!! If traveling abroad leave $120 with a trusted family member or friend so the consulate can call them for you and request they wire the money directly to them. They will not allow you to make a call, nor will they accept anything but cash from you!!!(I had my Chase Master Card, they would not take it) Oh and you can not receive a Western Union transfer in another country with out a passport.

Room Tip: Make sure the safe is secured!
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  • Stayed January 2011, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Darcy A about Bastion Deluxe Hotel Amsterdam / Centrum-Noord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great staff, peaceful area easy to get to and clean rooms”
4 of 5 stars Reviewed 28 October 2011

We visited for 3 days and 2 nights Amsterdam. On arrival I had to pay a 5% city charge, the staff were great arrived and checked in at 11am. Previous to my arrival I emailed the hotel to ask for directions to which I had a quick and easy to follow response, get train to Centraal St from airport, then bus numbers 32 & 33 (left of station) to hotel which was about 6 stops or 10 mins away. Room was a usual business room two single beds, clean sheets so all good. I never ate their as Amsterdam has a lot to offer. Would return back to hotel for sure so definately a good choice. Just not too sure about the 5% charge for entering the city?? Should be included in the bill to avoid being charged on arrival.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Longalion for Amsterdam
Ask Longalion about Bastion Deluxe Hotel Amsterdam / Centrum-Noord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Excellent staff”
4 of 5 stars Reviewed 7 October 2011

Stayed here overnight en-route to Germany. Bit hard to get car parked but only a 10 minute busride into Amsterdam centre. Room was good, clean and quiet. Made a major error in leaving a LARGE sum of cash in the room. This was located and kept securely by the hotel reception until I was able to stop by and collect it a week later. I'd stay here again no worries.

Room Tip: Don't trust your sat nav !!
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  • Stayed September 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Harpotheton about Bastion Deluxe Hotel Amsterdam / Centrum-Noord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“No surprises, that's good!”
4 of 5 stars Reviewed 28 September 2011 via mobile

On a par with a premier inn or travelodge in the uk, decent sized room and level of attention from staff. Added bonus of a free car park which was the main reason for choosing this hotel as we were making a few trips outside of Amsterdam. Easy 10 minute bus into central station, so if you are looking for a medium quality reasonably priced room then this could be it.

  • Stayed September 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ridler36man about Bastion Deluxe Hotel Amsterdam / Centrum-Noord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Not going to stay here again”
1 of 5 stars Reviewed 12 September 2011
1
person found this review helpful

Not knowing the area from any previous visits I was not aware of the area and not able to assess that this hotel was not very close to the city centre. It was not a far bus drive and in retrospect was probably better for peaceful rest when we were in the hotel.
There were several issues that would not have been so bad had it not been for the poor way the staff handled it. Firstly, if you are a couple wanting to have a 'romantic' time when in the hotel, this would NOT be the place for you. They have NO rooms with larger than a single bed. When I addressed this on checkin they stated they had no double beds. Not as advertised by the site I had booked through.
They also bragged on the site about Wifi being free and accessible, this was not so in our room and we had to go sit in the lobby in order to get any type of signal. The bathroom had an ant problem, every time we went out, we came back to more ants. It was pretty disgusting.
Upon checkout the reception staff tried to charge us €89 more! After telling her I absolutely refused to pay an additional charge she got physically angry and started throwing around the stapler and scared us. I told her that being violent would not make us pay and that it was very unprofessional for her to act this way. It was embarrassing.
When I recall sitting in the lobby for the internet, I overheard several times when the staff was telling guests that it would cost more. Is this a common practice of the hotel? Do they always lure you in with good prices and then kill you at check in? This is enough to me to say, STEER CLEAR OF THIS ONE! They are not as advertised and that can be a real issue if you are making a trip on the cheap!

Side note: The food in the restaurant was very high in price but low in quality.

  • Stayed August 2011, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask LisaPattenden about Bastion Deluxe Hotel Amsterdam / Centrum-Noord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Bastion Deluxe Hotel Amsterdam / Centrum-Noord

  • Bastion Deluxe Hotel Amsterdam
Address: Rode Kruisstraat 28, Amsterdam 1025 KN, The Netherlands
Price range (per night):* INR6,632 - 10,812

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Bastion Deluxe Hotel Amsterdam / Centrum-Noord
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