Booked this hotel via lastminute.com, check in was on 17th July. Arrived at hotel on the 18th July so just needed few hours sleep as we were very tired as had been driving from the UK. As we approached the reception desk there was a Chinese bloke with an apron on insisted he was the director of the hotel (what a joke). We gave him our reservation as we had 2 rooms booked, he said he had not received any confirmation from lastminute.com. We asked if we could speak to the manager he advised she was asleep and would come down in 1hr. We asked what we should do, as we had been travelling for around 10 hours now and were really tired. His answer was go and sleep in your car or sleep in the reception area. (Chinese bloke had to many responsibilities, from making the breakfast, checking people in, answering calls, maybe he was the director)
Anyway waiting for an hour or so, the so called manager arrived and we gave her our reservation, she said there was no booking. She had no sympathy with as and was very rude. At this time we asked if we could pay for a room, we paid 200euros for 2 rooms and went to sleep. We also asked her if we could have 1 or 2 hours late check out but she did not agree. When we woke up we rang lastminute.com and they advised that they had sent the reservation through and they rang the hotel to confirm. After the call we went to the reception where she refunded our money as we had already paid lastminute.com, there was no apology and she still insisted that there was no reservation from lastminute.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC