My boyfriend booked this hotel for a surprise visit to Amsterdam for us both and another couple in January 2012. Upon arrival we were told we could safely store our luggage until check-in in the luggage room. We were given a code to enter the room and told to leave our luggage there, however we all refused to do so as every individual who was either leaving or entering the hotel had access to this room. The room was unmanned and full of suitcases/bags. I did not relish the thought of some backpacker making off with my suitcase full of our clothes for the week, so refused to do this.
The room the other couple stayed in was nice, however our room was horrendous. It felt seedy and unclean. There was a dirty mans handprint on the wall which is very off putting. Yet I do have to admit after going round the room with a handy wipe, it was clean in there. The carpet was full of dodgy looking stains and I actually refused to let my bare feet touch the carpet. The throw on the bed also had very suspicious stains on it.
The Hem Hotel website is throughly misleading, my or there other couples room did not look anything like the pictures they have on there. It also states that most rooms have hairdryers, my room did intact have a hairdryer, the other couples did not. My hairdryer did not work however, and when we went downstairs to tell the receptionist it did not work, we were told in no uncertain terms that none of the hairdryers in the hotel worked and that we would have to pay a fee to rent one, but when we could rent one was unknown as all of them were taken and had no return time. Fabulous if you have long wet hair and have to walk round windy and rainy Amsterdam for 5 days! Luckily we managed to buy a hairdryer from a nearby 'Blokker' store.
The hotel was fine for a few days stay where you only need somewhere to put your head, and it did just that. The website does not accurately represent what the hotel looks like, the standards, or the proximity.
The hotel has also charged an unknown fee of 12 euros onto his bank card since we left. Upon check out we were told there we no outstanding charges, so why this charge has popped up now we are unsure.
This hotel is fine if you just need somewhere to sleep. Some tips: leave your luggage at the central station luggage store (a lot safer and easier), take your own hair dryer, do not stay in room 107, and take some slippers for the dodgy carpet.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC