I just read the review of thefreefa11 and wish it had been published before I made the mistake of booking. I suffered a similar experience from the receptionist who insisted on cash up front for my 3 night stay. Nowhere was this mentioned on their website or the booking company's website and a subsequent check showed that they accepted all CC's. Being a late Sunday afternoon none of the cash machines in the locality had cash so I offered to pay the following day but he refused and insisted that he had to have full payment by 6.00pm. This immediately rang alarm bells so I asked to see the room which he reluctantly showed me - the very room thefree11 stayed in. It was awful and nothing like those that you see on their website. A slight disagreement followed and I guess he thought he had me over a barrel being late on Sunday with most hotels full. Anyway he demanded full payment in cash there and then or I could leave. Needless to say after a few more heated exchanges I left and found room in the NH City Centre. I thought that was the end of it and enjoyed a very pleasant stay with my wife and daughter. It was only when I returned home that I found out that he had put in a demand for several thousands of pounds on my CC. It was shown as a pending amount and remained on my account for over a week. He had threatened to charge me for one nights stay which I immediately disputed as it was he who was being totally unreasonable and it was he who left me little choice but to leave. I would not have stayed in the place anyway because the whole set-up just looked so unprofessional and I just didn't trust him. I am absolutely staggered at some of the positive reviews and wonder did I enter the wrong door but no it was definitely the Hotel Clemens. What they did was tanatmount to attempted fraud but thankfully they never followed through - clever because neither I or the Bank have the evidence to pursue legally! I doubt whether they actually intended to take such a large sum - just to screw up my credit limit in the hope that I could not use my card in Amsterdam! They failed and I was just thankful that I did not find out until I got home otherwise they would have succeeded in ruining an otherwise pleasant stay.
- Clemens Hotel Amsterdam
