We booked two twin rooms in this hotel for three nights . We paid a booking deposit but after reading reviews and attempting to cancel the booking six days before our due arrival ,the hotel immediately charged the full amount of the stay for four people to the credit card. On arrival we found reception to be in another hotel across the street. On entering our rooms on the ground floor we found them to be extremely small with tiny shower rooms. The hotel in general was extremely shoddy. On complaining we were moved to slightly larger rooms but with even smaller shower rooms on the third floor with no lift and the narrowest, steepest staircase imaginable. On the first evening I attempted to leave to meet friends and found myself to be locked in as the main hall door would not open. Other guests attempting to enter from outside found the same problem. A guest informed reception who refused to come over to investigate the problem and stated that the door would eventually open if we continued to try the handle. In doing so the handle came off in my hand. The fire exit was locked with no way out and a notice saying it was locked to stop people entering. A queue of guests had gathered outside as they couldn't enter either and only when I passed the door handle through a small grid covering the glass panel in the door did reception send someone to resolve the problem, eventually fitting a new door handle. A horrible experience which ruined the holiday. No apology was tendered , in fact the staff at reception were downright rude. An expensive and unfortunate mistake in booking this hotel, approximately 170eur per person for three nights with no breakfast included. An unsafe , unpleasant hotel with unfriendly staff. Avoid!
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