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Carlton De Brug Hotel – reviews, photos

4.0 of 5
Arkweg 3-17, Eindhoven 5731 PD, The Netherlands
Hotel amenities
Carlton De Brug Hotel
Ranked #12 of 22 hotels in Eindhoven
3.5 of 5 stars 22 Reviews
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22 reviews from our community

    Trip type
Traveller rating
    4
    8
    7
    3
    0
Date Rating
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Don't ever go there again.”
3 of 5 stars Reviewed 22 April 2011
2
people found this review helpful

Smoke filled bedroom upon arrival. Therefore unable to unpack our clothes because they would have smelled of "their" cigarettes, in a supposedly "smoke-free" hotel. After reporting it, nobody came with an air-freshener to sort this. Neither could they move us to another room because the hotel was fully booked up, so we were told.

There were only 3 coat hangers in our wardrobe. No rubber slip-mats in any of the bathrooms in this hotel. On our final day, the cleaning staff removed our cups and so we couldn't have an early morning drink in our room.

Food:
Breakfast = No cereals, sausages, tomatoes, marmalade, toast, tea, water. All you get is boiled eggs, hard bread rolls, butter, jam, sliced meat & cheese, orange juice, (every day!).

Evening meals = Not enough food available. No bread rolls for soup. No alternative choices. No fresh fruit. Mouse for pudding 3 nights on the trot. No tea, coffee, or water at night. Had to pay 2.25 Euros for 250ml water. Dry fish for one meal. Chicken portion & pasta & veg were OK. Pork medallions were tough, undercooked and pink in the centre. No jugs of water on the tables - this forced customers to buy drinks at the Bar and bring them back to their tables during mealtime.

Staff = not enough staff available in the whole hotel. No Porters either, so lug your own heavy cases in yourself.

Service = There is a double standard happening in this hotel because we noted on our final evening that a party of children from a different group (not in connection with ours) received preferential treatment which included: large jugs of drinking water on their tables supplied by the hotel staff, better restaurant food for them on the following breakfast. They had a better variety and we Brits received a standard no better than you'd get at a Youth Hostel, rather than from a 4 star hotel.

Ambiance = Each morning we awoke to the fragrant smell of the neighbouring farmer's muck spreader wafting through the air at the front of the hotel - and the 5.30am cockerel.

Verdict = Never again. Not in my lifetime.

  • Stayed April 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Stuttgart, Germany
Senior Contributor
37 reviews 37 reviews
Reviews in 33 cities Reviews in 33 cities
25 helpful votes 25 helpful votes
“Hotel is avarage, sports facilities are perfect!”
4 of 5 stars Reviewed 19 November 2010 via mobile

Rooms are older but well kept. Beds are good and rooms are spacious and quiet.
Sports facilities are fantastic!! Modern fitness and nice pool/sauna.
Pitty wlan is expensive (16€) and breakfast is expensive for what you get.
I really enjoyed my business stay, enjoyed sports and slept very well

  • Stayed November 2010
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Geleen
1 review
1 helpful vote 1 helpful vote
“Not worth it.”
3 of 5 stars Reviewed 30 November 2009
1
person found this review helpful

Stayed here in the Executive Room for one night.

The pros:
Room was large and clean.
Service desk staff was friendly.
Free car parking.
Good breakfast selection.

The cons:
Service desk receptionist suggested a dinner reservation at the in-house restaurant for us during our check-in, which she did while we were still there at the front desk. However, the restaurant didn't have our reservation in their records that evening. Had to wait two hours. Got the impression that we were turned away due to the restaurant overbooking the tables.
Food was sub-standard and overpriced. Price-quality ratio didn't add up.
Hotel was noisy.
Had to inquire two times at reception about the complimentary pay-tv.
Television was small and had bad reception.
View of the adjoining debrugactive sportscentre galvanized roof.
Bill at checkout was incorrect.
Service desk staff were although friendly, seemingly incompetent.

  • Stayed November 2009, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rotterdam
Contributor
19 reviews 19 reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“Nice family getaway”
4 of 5 stars Reviewed 23 June 2009

Carlton De Brug is, as mentioned in a review below, not situated in Eindhoven. This hotel is not convenient if you have to be there. However, for a weekend getaway with the wife and daughter, this was a great choice. Plenty of activities, nice surroundings, friendly staff and comfortable room. All in all, a nice weekend.

  • Stayed March 2006, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wales
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Nice Hotel”
5 of 5 stars Reviewed 1 June 2009
1
person found this review helpful

We stayed for 4 nights on a Tour; we were a bit dubious staying here after reading all the reviews. But our bus driver who we know stays here regularly and said the hotel was good and he was right. I contacted the hotel a few days before and asked for a quiet room, away from the lifts and that is exactly what we got. Lovely big room on the 4th floor, with nice bed, room was very clean as was bathroom .Room has (fridge mini bar), hairdryer, free room safe, kettle with tea, and coffee .Bathroom has bath with shower over it, breakfast was very good with lots of choice. We eat in the hotel a couple of times the food was very good and the staff friendly. The hotel is in a lovely quiet village location, also there are restaurants in the village.
We were on a tour so the hotels location was fine for us .We didn’t use any of the hotels leisure facilities which are absolutely brilliant. We would defiantly stay here again.

  • Stayed May 2009
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Carlton De Brug Hotel

Arkweg 3-17, Eindhoven 5731 PD, The Netherlands
Price range (per night):* INR4,013 - 7,133

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