This was the fourth time that we stayed here. The plusses: very good breakfast, nice indoor swimmingpool, nice terrace. The rooms are not special. But this time we had a bad experience. We booked an executive room, which we were given. It was located on the ground floor. The outside temperature was 17 C, 11 C in the night. BUT: the heating did not work (front desk: for environmental reasons!) We could not believe it. We were offered a electric heater that was handed to us at the door, so we had to ask if the man would be so kind to install it. The heater made a lot of noise and was not in good order, so we ended up with only an extra blanket. The whole evening we were really cold and since it was raining quite a lot, the room was also damp. When we paid the bill they offered us a bottle of wine, which was a nice gesture, but nevertheless we do not feel treated like we should be. The low temperature was forecasted, and nevertheless the hotel chose not to put the heating into work. That is not the way to receive your guests!!
- Bilderberg Hotel Venlo
