I've stayed at this hotel several times. New this year was free wifi as promised last year. Good connection in my room. Also, keys have been replaced by key cards.
The staff and owner of this hotel are extremely friendly and helpful. It's located right on Markt Square, which is centered by the City Hall. Two block walk to the River Maas, and three blocks to the Vrijthof.

Excellent value for money, definitely one of the best breakfasts we had in 2 weeks, great location, large, pretty and airy room on the first floor overlooking the square, friendly staff, had our own bathroom. We really liked this hotel and would not even consider staying somewhere else if we ever stay in Maastricht again.

We booked this hotel for the nights of 13th and 14th August. The hotel staff were very friendly and checked us in - I was given a map of the area etc.
My wife went up to the room on the top floor, while I finished checking in. I then went up to the room (Room 28, I think). Going up the stairs there was a strange smell which got stronger the higher I climbed. I walked into the room to find my wife trying to open the roof window with a pole. This was the serviceable window in the room. The strange smell was very strong in the room. I immediately decided because of the smell AND the lack of windows (it was like being in a prison cell) that I was not staying in that room.
I must emphasize that we travel widely and frequently and are extremely easy to please - we usually look for 2/3 star hotels that provide a CLEAN bed & washing facilities. That is our only requirement - if a hotel has other amenities or is plush we take it, but it is not important to us.
I went downstairs to be told that there were no other rooms available. I explained that I could not stay in the room and I was offered an immediate refund, with a smile.
I must commend the staff for treating us as they did. In many establishments I am sure that the fact that I had booked through another company (booking.com) some weeks previously would have caused some issues getting a refund.

I have stayed at this hotel the last two years, and have booked a room for July 2010. I travel to Maastricht for the Andre Rieu concerts. The hotel is a ten minute walk to the Vrijthof where the concerts are held, and right outside is a square where farmers' markets and art markets are held n the summer. The river is two blocks away
The first year my room had a very narrow bed, so when I booked for 2009 I asked for and got a larger room. The staff is incredibly friendly and they'll do their best to help, but they also work the bar and restaurant, so at times you have to wait to get attention.
The breakfast is okay. I've seen better, but no complaints from me. The coffee is the best I've tasted in Europe.
There is a private entrance for after-hours entry. There are tables set up outdoors for the bar and restaurant patrons. I've not seen or experienced any rowdiness, and feel safe and secure at this hotel.