This is a hip hotel with fun interior design and furniture -- an example par excellence of the practical, secular use the Dutch can put an old religious building to. The lobby/lounge and adjoining elevated library with free wifi and a nice collection of books and magazines was a highlight. It's unfortunate there's a cost to get internet in your room (something we were informed would soon be changing), though the library is an inspired place to work or simply curl up with an iPad, and the bar staff are happy to deliver a beverage up to you. Our standard room was well-appointed, clean and comfy; no complaints about the rain shower or the lovely toiletries. A daily afternoon delivery of bottled water and fresh towels is a nice touch. The in-house restaurant served a classy haute cuisine dinner, undoubtedly enhanced by the spectacular balcony-like setting, yet the service was really lacking. Though a sweet person, our server was inexperienced, unfamiliar with the menu and generally inefficient. The buffet breakfast delivered a good selection of cereals, fruits, cold cuts, cheeses and some hot dishes, though again the service was lackluster. Our waitresses on both mornings seemed indifferent. Better training of the restaurant staff would take the Kruisherenhotel to the next level and convince me to come back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 November 2011
Dear Gatopoder,
Many thanks for writing a review about your pleasant stay in the Kruisherenhotel Maastricht. We are happy to read that you enjoyed the free wifi-connection together with the books and magazines in our library. It is also very nice to read that you enjoyed the rooms and the rain shower. Also we read that you have enjoyed the dinner in our Kruisheren Restaurant, despite the fact that the service was inefficiënt and unfamiliar with the menu. We appreciate your comment about the service and the staff and we will take it seriously. We hope to welcome you in the near future at the Kruisherenhotel Maastricht.
Kind regards,
Berry Gerretsen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC