This hotel is a little way out of the city centre but so is not ideally placed but does offer a free shuttle bus into the railway station or city centre so it is not as much of a problem as it othrewise might be. The rooms are comfortable and clean and thebreakfast is good

We stayed in this hotel whilst visiting the Christmas market in the City centre.
We were delighted to find this hotel provided clean, safe and modern accommodation.
The hotel is on the outskirts of the City so we would only advise staying in the hotel is you arrive with your own transport or don't mind using buses or taxis to reach the centre.
I wouldn't hesitate to stay here again if we were passing throuh the lovely city of Maastricht.

very good hotel - free shuttle good to go in city center - breakfast was really good - nice and clean room - very good sleep and no noice

The service left much to be desired. Upon arrival we were confronted with a 'demand' for a €50 deposit, something we found strange as it hadn't been mentioned during booking (which we hap paid in full by the way). The explanation provided was not satisfactory, but we went ahead and just provided the deposit.

The buffet breakfast left plenty to be desired especially as we were comparing it with another Novotel that we had just checked out of (our assumption was the standard of service would be the same, but it wasn't).