Stayed at the Grand Hotel Best Western for two nights during the „Sinterklaas“ period (around 5 Dec) in 2005 to do the annual Santa Claus shopping in the South of the Netherlands. We booked the hotel on the internet on a special offer for a double room for 119 Euro. The lobby was quite large and pleasantly furnished and decorated (autumn theme). Reception was friendly. In contrast, the lift was very small, could hardly contain two persons and luggage and a sense of claustrophobia surfaced. The room was a bit dark but clean, nothing special to be mentioned here.
The breakfast aired the typical Calvinistical soberness the Dutch are soooo used to, not too much, not too little, no exaggeration, sufficient choice of cheese, eggs, tea, coffee etc, but I’m sure it might scare international guests away who might think that they are not getting value for their money.
We dined in the pleasantly decorated dining room one of the nights and enjoyed the food. The kitchen seemed to be a strong point. Excellent choice of wines.

We certainly will check offers for this hotel on the internet when we plan to go to Heerlen again.

The lobby is inviting and nice, you think the rooms would be equally nice, but they are not. We were disappointed with the 1st room, saw another, equally depressingthey said the rooms are all the same so we settled into the 2nd. The rooms were dark, dingy & drab, definitely not from this time era. The bath had black mold along the edge, no wash rags ever supplied, mini bar was completely empty. We told the staff that all the bulbs in their parking lot were burned out; the bulbs were not replaced in the 5 days we were there. Breakfast, Euro 13.30, is a joke and was the exact same powdered eggs every day. They did have some decent chocolate croissants. The staff for the most part was friendly and helpful & the bar was decent, but did not make up for the unpleasantness of the room. The location was a 3 minute walk to a circle of restaurants that were mostly closed, 10 minutes from a main walking street of restaurants and shops. Most places were closed as it was October and cold.