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Bastion Hotel Groningen – reviews, photos

3.0 of 5
Bornholmstraat 99, Groningen 9723 AW, The Netherlands
Hotel amenities
Bastion Hotel Groningen
Bastion Hotel Groningen
Bastion Hotel Groningen
Bastion Hotel Groningen
Bastion Hotel Groningen
Ranked #11 of 14 hotels in Groningen
3.5 of 5 stars 15 Reviews
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15 reviews from our community

    Trip type
Traveller rating
    0
    7
    5
    2
    1
Date Rating
Berlin, Berlin, Germany
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Worst Hotel Experience Ever”
1 of 5 stars Reviewed 3 February 2012

We arrived at the Hotel after midnight, despite booking on line and having a conformation e mail, we found that our booking had been cancelled. We were refused entry into the hotel lobby and all our exchanges were made via an intercom with the reception staff. We were offered no help, information or explanation and on a cold night, we were forced to sleep in the car park. Despite several attempts to complain, I have been offered no apology, or recourse. My last request was to have the address of the Hotel Group's Chairman. This was also ignored. I cannot feel more strongly about our shabby treatment at this amateur Hotel!
If yo plan to stay, make sure you are in bed at the prescribed time?

  • Stayed June 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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Ask Ian W about Bastion Hotel Groningen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastion Hotel Groep, Public Relations Manager at Bastion Hotel Groningen, responded to this review
10 February 2012
Dear Mister Ian W,

Thank your for your participation on the Tripadvisor.com Review of your stay in June 2011 Bastion Deluxe Hotel Groningen. Because of your review the Bastion Hotel Groep can increase the service to their guests.

We noticed that you have a complain about your reservation in Bastion Deluxe Hotel Groningen. Your review has been discussed with the management of Bastion Hotel Groep, we would like to get in contact with you in personal. Would you please be so kind to inform us about your contact details? You may reply on this e-mail e-commerce@bastionhotelgroep.nl or contact us by telephone 0031 (0) 267 16 16.

Thank your in advanced for your reply, waiting for your response.

Kind regards,

E-Commerce
Bastion Hotel Groep
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Convenient and comfortable”
4 of 5 stars Reviewed 1 October 2010

On a campervan trip in vary bad weather, we saw this hotel beckoning to us from the Groningen bypass and decided to stay. We had a great view from our room on the top floor and spent a very comfortable night. It wasn't far to drive into the middle of Groningen for sightseeing and a meal. Breakfast was extensive, and the staff were friendly and helpful.

  • Stayed August 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AlphabettyOxford about Bastion Hotel Groningen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Coast
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Good motel-style accommodation”
4 of 5 stars Reviewed 25 April 2010

Clean, comfortable, quiet, friendly and efficient staff. The hotel has been extended and the restaurant has been revamped since the photos on this site were taken. The food was good, but there was only one vegetarian main dish. The staff were happy to prepare alternatives for me.
It is some distance from the city-centre; no problem for car drivers, but there are buses. The only negative point was the free internet terminal which was VERY slow.

  • Stayed April 2010
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dhhSouthCoast about Bastion Hotel Groningen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Senior Reviewer
10 reviews 10 reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Ok for one night”
3 of 5 stars Reviewed 31 July 2007

Friendly staff, i had some problems in the restaurant i did order the rumpsteak and wanted it cooked medium but on one side it was completely raw. The room was clean, and you have free wireless internet, its not hard to find the hotel since its right by the freeway (if you come by car)

  • Disliked — the food
  • Stayed July 2007, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Ask Dodil about Bastion Hotel Groningen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chatham Maritime
Top Contributor
109 reviews 109 reviews
Reviews in 87 cities Reviews in 87 cities
267 helpful votes 267 helpful votes
“Not much to recommend it, sorry!”
2 of 5 stars Reviewed 20 June 2005
2
people found this review helpful

This hotel is not well-located, rather hard to find, in fact. Rooms are basic, and not well equipped - essentially it's a motel with moderate hotel prices. Wouldn't bother personally

  • Stayed September 2004
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask thomasmolloy about Bastion Hotel Groningen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Bastion Hotel Groningen

Bornholmstraat 99, Groningen 9723 AW, The Netherlands
Price range (per night):* INR4,960 - 6,130

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