The owner of Palais Kraft is a very nice and friendly guy but he is basically checked out and lets the staff run the place. I stayed there almost two months in a large 3 bedroom apt. While the apartment was nice the place had numerous issues.

a) They said they would clean three times a week but only came two times
b) They didn't have enough dishes and would chide us if we used too many. Given the very high cost and the fact that the dishes were from Ikea I can't believe they just didn't buy more
c) Breakfast was supposed to be served at 8am each morning but was regularly late - when you have jet lagged kids who have been waiting for breakfast for hours this is unacceptable. When it was served some days there was no juice, some no tea, some no cold water. The selection was very poor.
d) The Internet was very very very slow most evenings. It was in fact virtually un-usable. Seems like someone on the staff must have been downloading movies or something.
e) The main person Mai - who is onsite to handle any issues is quite rude and always seemed annoyed when you asked him for anything.
f) They had promised they would keep the fridge stocked with Milk, cheese, etc. but didn't.
g) BTW the place is very near to the church and the bells are quite loud. After a week we got used to it - except for the 7am bell which rings for 15 minutes continuously.

I explained this to the owner and he said it was the first time they had so many guests and the staff struggled to manage it all. He said please forgive us but in the end he knew he was going to have that many guests and didn't staff up.

I would not stay here again.

Wonderful accommodation in a truly gorgerous building and staffed by exceptional people. This was like staying in a five star hotel but better. Had beautiful outdoor access with enormous coloured balls which lit the area. The accommodation was like a studio apartment with a small kitchenette and a fridge stacked with complimentary everything. The bedding and bathroom were first class including the very large bathroom again with first class deco. The icing on the cake was the tram stop just about outside the door for the short ride dowhill right into Zurich, You will not be disappointed!

I researched TripAdvisor to try and find something special in a city that is notoriously expensive. I came across the Palais Kraft and knew straight away that this was the place. We arrived at the apartment around 8am in the morning after a very, very long flight from Australia. Martin Frank knew we were coming from Australia and had our room ready for us to go straight into - UNBELIEVABLE!!

The room was immaculate, spacious and well appointed with lots of hanging space for clothes etc. The kitchenette was stocked with quality complimentary snacks and drinks. Use of the sauna and Wi Fi were also free. Breakfast was simple and delicious.

Nothing was too much trouble for Martin or his staff. One night we were having trouble finding the restaurant that we had booked for the evening. Martin, who doesn't live on the premises, came back to the Palais Kraft and picked us up and dropped us off at the restaurant. Now that's service.

This is our third trip to Zurich and I wish I had known about this 'hidden gem' long ago. Wouldn't stay anywhere else when we return to this delightful city.

Thanks Matin and staff for making our stay special.

This is definitely the place to stay if you ever visit Zurich. A great hotel in a very beautiful part of the city with rooms that can be easily described as self contained apartments. Each room comes with its own utility room, bedroom, fully equipped kitchen and garden. There is a full size fridge which is restocked daily with drinks (beer, soft drinks, wine etc.) included in the price of the room. The breakfast is delivered every morning to your room and is fresh and well presented. The hotel also has a secure car park operated with swipe cards which is free of charge. The hotel manager and staff are very friendly and they will make you feel like home. There are also a couple of mountain bikes for the guests. The city centre is only about 10 minutes by tram and transport in Zurich is very punctual and regular.