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Senator Hotel – reviews, photos

4.0 of 5
Heinrichstrasse 254 / 256, Zurich 8005, Switzerland
Hotel amenities
Senator Hotel
Ranked #98 of 123 hotels in Zurich
3.0 of 5 stars 130 Reviews
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130 reviews from our community

    Trip type
Traveller rating
    9
    43
    47
    19
    12
Date Rating
Greece
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“This is a not 4star hotel!”
2 of 5 stars Reviewed 11 January 2012
3
people found this review helpful

This is not a 4 star hotel. The room was too small,so small that it wasn't able to walk simultaneously me and my husband in the space between the bed and the wall. We had put the suitccase in front of the bed and then we had to jumb upon it to cross the room.

The whole room had an intense bad smell probably from the not so clean carpet....I am allergic to dust and every morning I was weaking up with red eyes and nose probably because of the carpet's dust...

Into the bathroom there wasn't a soap bar at all!!!! Only liquid soap and shampoo.Not even shower cap,cotoon puds,body creme,nothing!

What about the girls in the reception...They were too young and inexperienced.Kind girls,but...they didn't know even the tram's stops names for the centre....

The only good thing is the boulangerie just down from the hotel so we didn't have to pay 44 francs per room for the breakfast and that the tram station is just around the corner and only a few stops from the centre.

Too expensive for its quality....

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Nikoleta05 about Senator Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric Fassbind, Owner at Senator Hotel, responded to this review
20 March 2012
Dear Client

The trend in the swiss hotel scene is to get away from the packaging intensive soap to liquid soap fixed in the shower or bath tub. The senator is not an exception. For environmental reason and to cope with the new environmental norms, we have stopped giving packaged soap for the shower.

We had new staff at the reception, and I can promise that now everybody knows well the Zurich Transportation system including. the Fast S-Bahn connection to downtown. The train stop close to the Senator is called Zürich-Hardbrücke. From there metro-trains take 8 Minutes to the airport (Zürich Airport), 2 minutes to the central railwaystation (Zürich HB) and approx 6 minutes to the Lake (Zürich-Stadelhofen) check the train schedule under www.sbb.ch To the city center there are train every 2 minutes !

Take care
Eric Fassbind
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Vienna, Austria
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Fake four stars”
1 of 5 stars Reviewed 25 December 2011
3
people found this review helpful

In my view this hotel barely deserves two stars but they advertize themselves as a four star hotel. Every detail of the hotel was done with the aim of saving money, the beds, the room, the bathroom, etc. all of them are of a spartan nature, small rooms and small bathrooms but big rates. I will never ever go back to this hotel.

  • Stayed December 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask AlejandroJaime about Senator Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric Fassbind, Owner at Senator Hotel, responded to this review
20 March 2012
Dear Client,

I feel very bad about your comment and wanted to give you two ansers :
In Switzerland, the star are given by the Swiss Hotel Association. The hotel Senator was evaluated in Fall 2011 and received the 4 stars standard. Unlike other contries in Europe, the swiss scale ranges from 1 to 5 stars superior. 4 Stars means a good well kept business hotel offering all usual the facilities and a restaurant. More on the stars can be found by contacting the Swiss Hotel Association called Hotellerie Suisse

Our hotel is always looking to offer good rate when there is enough availability. During low season, holidays, weekends… we are known to offer the best price/quality ratio. If the price you paid was high, it’s probably because you came during a fair or high season. Check our rates regularly, you will be amazed how much they fluctuate.

Thank you for your comment
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Ridgefield, CT
Top Contributor
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77 helpful votes 77 helpful votes
“Unassuming Hotel but great location for getting into town”
3 of 5 stars Reviewed 2 December 2011
1
person found this review helpful

This is a rather small hotel on the outskirts of the city of zurich. As a result the rates are not as high as the city and several trams run directly into the city from just around the corner. The area where the hotel is situated has some nice restaurants, lots of bars and a very nice train viaduct that has been converted into shops, grocery store and a lovely restaurant with excellent fressh food, pastry and more. The rooms are small, clean and compact. The only issue is the noise from the street from 11-2 or 3 in the morning, from the bars. The lobby is crowded and as a result seems a bit inefficient. Long waits to turn in your key, since it is cumbersome to carry, and another long wait to retrieve the key. The way that it is set up does not lend itself to efficiency and can be frustrating. There is a small restaurant and bar attached to the hotel. The tram ride into town is less than 15 minutes and depending on the one you take, you can get off at different locations.The hotel was suitable and the location was safe and easy to go in and out of town. If the weather had been warmer, we may have even walked into Zurich center.
Breakfast was buffet style and pretty good...yogurt, some type of egg, breads and cheeses, cereals coffee.
The hotel is not the Waldorf but when we travel we are out of the hotel most of the time. As long as it is clean and safe, I am pretty easy to please.

Room Tip: Try to avoid the front and sides of the building due to the noise from the bars.Rooms in the back ar...
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  • Stayed October 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask larkenRidgefield_CT about Senator Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric Fassbind, Owner at Senator Hotel, responded to this review
20 March 2012
Dear client,

Thank you for your kind report. Here some additionnal information about the route to downtown :
There is a super fast metro connection from the hotel. The train stop close to the Senator is called Zürich-Hardbrücke. From there metro-trains take 8 Minutes to the airport (Zürich Airport), 2 minutes to the central railwaystation (Zürich HB) and approx 6 minutes to the Lake (Zürich-Stadelhofen) check the train schedule under www.sbb.ch To the city center there are train every 2 minutes !
Take care
Eric Fassbind
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Athens, Greece
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Unpleasant stay...”
2 of 5 stars Reviewed 21 November 2011

We've decided this trip to Zurich at the last moment so our options for a decent hotel and cheap air tickets were limited... We've found this hotel from a local travel agency in Athens. The price was 175 Euros for a triple room which i think is not so cheap. The hotel is not at the centre of Zurich but at least 15 minutes by tram from the centre. We've reached the hotel from Zurich airport by train and then a 10 minute walk carrying the luggages.Taxis are extremely expensive (50 euros). The first surprise when we've entered the room was that the third bed was made for kids and not for adults, we called the reception but the answer was that there were no available rooms left!!!. So one of us had to lie down and sleep in a very very short bed.... The other thing is that the room was not made for 3 beds not even for a double one .... Thank god Zurich was quite interesting and these 3 days we wouldn't have to stay for long in this tiny TRIPLE room. On the other hand the hotel was very clean but a little bit noisy at night because of the bar right next to the hotel which i think was popular, specialy for rooms looking at the main street. Soundproof????? POOR. Well some might say i'm weird, but i can assure you that next time I'll choose a better hotel closer to the city centre and the lake....

  • Stayed September 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask spyros74 about Senator Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fassbind, Leiter Gästebetreuung at Senator Hotel, responded to this review
22 November 2011
Dear Family
Thank you for choosing to spend your time with us in one of our Fassbind Hotels.
Regarding your message, we regret to see that your stay did not unfold you as you had hoped, and we do really apologize for that.
We do have different room types and not all of our triple rooms have a normal bed inside, we are sorry that you did not have one of them. You can always find our best offer on our webside.
The centre is reachable in 7 minutes by tram, the tram station is in a walking time of only 2 minutes. Of course it takes longer if you wanna reach the lake, which is at the end of the city.
Our hotel is in the business and night life area, that's why we do have a bar nearby.
We are really sorry, that you couldn't enjoy at full your stay in Zurich and hope to welcome you again in one of our fassbind hotels.
Waiting to welcome you again and hoping you will become one of our most loyal customers, please accept, Madam, Sir our best wishes.
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London, United Kingdom
Top Contributor
60 reviews 60 reviews
Reviews in 47 cities Reviews in 47 cities
11 helpful votes 11 helpful votes
“this hotel could do so much better with nicer staff”
2 of 5 stars Reviewed 10 November 2011

agree with all the comments prior this one which say 4 stars is over-rating this hotel - well over-rating.
I have stayed here several times on business and not by choice but being booked through business partners in Zurich. Generally I try not to stay here as the front desk don't seem to know that what makes the ultimate difference is helpful, polite attitudes, and they just don't seem to know how to do that. It's as if one is being a pain by asking for anything, or to have a request fulfilled!
the rooms are small and basic as are the bathrooms, all of this is not redeemed by the colourful shower experience, - the only saving grace would be the not bad breakfast and the one person working in the bar and resturant who seems to contravene the general don't ask for anything rule by being a sweetheart.

Room Tip: the larger rooms are nicer... there are some but it's a fight to get them!
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  • Stayed November 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Senator Hotel

  • Senator Hotel zürich
Address: Heinrichstrasse 254 / 256, Zurich 8005, Switzerland
Price range (per night):* INR5,963 - 16,552

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