I see many people here complain that the hotel does not live up to the 5-star rating. Not being a frequent visitor to 5-star hotel, I hesitate to make a judgement, but I probably agree. In a 5-star hotel I expected some level of luxury, some wow factor that wasn't there. But it doesn't mean the hotel was bad. I was in this hotel for 2 nights in a single room on a group tour. The room was large, the bed comfortable, bathroom with a bath tub in perfect condition. I did see little cracks and stains here and there that I would not expect in a 5-star hotel, but nothing ugly. I got a feeling though that the hotel was great once, but is not adequately maintained now.

All the usual amenities were there, expect perhaps tea-making facilities. The hotel offers free wired Internet access (no WiFi though), which I found a pleasant surprise in Switzerland. I understand half of the rooms enjoy a lake view, but I wasn't in one of those.

Buffet breakfast was good, with omelette, sausage, bacon, salads, etc.

Location is almost directly on the shore, at the central part of Montreux. I was given a free public transport card by the hotel (not sure if this is a standard practice or applied to our group tour), and with that it's very easy to move around the area. The Chillon Castle is something like 10 minutes away by bus.

The landscape in Motreux are absolutely magnificent (not the topic of this review though), so I didn't really spend much time at the hotel, enjoying the views outside. I suppose I can recommend this hotel, though I wasn't to any other in the area and can't compare. Do definitely recommend Montreux itself!

Our family (and a dog) had a relaxing stay in this hotel. The staff were pleasant and professional.
Our view is simply the best so opt for the lake view. There is a balcony where you could chill and enjoy a drink.
The rooms are clean and spacious. The bed was comfortable and big. Location is near the epicenter of Montreux. About a 10 minute walk to the Casino area (considered the center of Montreux lakeside). Chateaux Chillon is a 15 minute bus ride away.
Indoor pool is a decent size with whirlpool beside it. We also relaxed in the hammam and sauna. Only downside for me was it is separate for gents and ladies so we had to do this separately. So, we had a zen experience.
Internet access is free so kids liked this, (no WIFI). We barely used it since we just chilled most of the time..
Breakfast was 29 CHF per person for a typical buffet breakfast. So this is a minus for us...
Overall, a relaxing and wonderful hotel. Thumps UP! Chapeau!

+huge hotel room
Nice view
Nice location
Cheaper than montreux palace

- outside appearance of the hotel
Inside: like a maze! (I parked my car in the garage an it took me almost 10 minutes to find the reception!)
You can access your room trough the lake side entrance without passing by the reception (huge security issue!!)
Booked my room for the weekend in two steps (first saturday to sunday and than I added one more night from friday to saturday, all through the internet) I sent an email to the hotel to confirm that they are aware of my bookings and get an answer that everything is ok. Then during checkin the receptionist was not aware and I had to explain him and the best was on saturday I got a call from the reception (very impolite by the way) asking me when I want to do my check out...


All in all these are things that should not happen in 5* hotels and when you can afford to pay a bit more take the montreux palace or go to vevey there are also some nice hotels.

Stayed two nights in February. The overnight rate was 365 Euro including breakfast. The best thing about this hotel was the view from the rooms over the lake. However, as there is a promenade right below the balconies, the passers-by can make excessive noise and the street lamps are too bright for a sound sleep. For that reason each room is equipped with automatic window blind. In our case, though, it broke down in the middle of the night at the first attempt to close it down. So we had to change the room. The room itself was of a decent size with comfortable beds, however the bathroom was in need of repair for the sink was cracked and the water taps were falling apart. We tried the Bellagio restaurant once and it was nice, but could have been better for 145 Euro exclusive of spirits. It is extremely convenient that there is a parking in the basement of the hotel (25 Euro per day). They advertise having a spa which is ridiculous. The so called "spa" consists of a tiny reception and two small rooms. We had our manicure done on the massage table!!! We did enjoy the swimming pool though. The overall impression of the service is mediocre. In general the hotel is over-estimated and in need of urgent repairs.