we spent a real great week end celebrating a friend's birthday .
this is a real palace with the service and staff that you would expect .
the spa area is perfect , breakfast is good and if not on display on the buffet you can order
pretty much anything you'd like .
we just had a small issue with the housekeeping late at night (12pm) for a quilt and pillow change , they had to come 5 times and it took almost an hour to get it done properly , all this would have been ok if this was not requested few hours earlier ... but i must admit they were very appologetic and we had a nice present from the management to soothe the pain .
we would be happy to go back anytime .

during our stay we had dinner at the anne sophie pic michelin star restaurant and we were very desappointed , we are fine gourmet and ate at many starred restaurant so we can judge and compare and this one was bad , the service was chaotic specially with regards to the dishes set and display that was never done in a synchronise way between all the people of our table , so we never knew when we could start to eat , we had to wait 1h30 for the starter , because they fail to prepare 1 of the starter so thye had to do it again , fine , but we should have had a gesture on the bill at the end or at least a bottle of wine to smooth the issue . and the most important thing compare to the very high prices the food was not at all was you would expect , no style , not tasty , no character , in brief just worst a small 1 star .

We stopped here on the first leg of a driving trip through southern Europe, and could not have a picked a more appropriate place to re-acclimate to a vacation mind-set.

The hotel is meticulously maintained and clean, by our estimation, and really takes you back to a more elegant time and place, without compromising comfort. Imagine the sort of classic elegance that some modern hotels are trying to achieve, this is the template.

Granted, you have to switch off the part of your brain that is counting every dollar, euro, and franc you are spending to enjoy yourself here. This is, for most of us, a splurge. But to go through your visit here looking at every bill would ruin the experience. So figure out all that ahead of time so once you pull into the port cochere you can immerse yourself and pretend you're "old money" for a weekend.

The location is great if the weather is good. The views from the lake side of the hotel are lovely. Just a small notch below perhaps what you'd get in the mountains or riviera. The covered patios is great and just begs you to eat breakfast there. The rooms are clean, modern enough, and luxurious.

We found the desk staff to be actually quite warm and helpful even though we weren't european royalty. A nice touch was giving free passes to the local train system when we asked to visit the downtown area, and great suggestions were given for a walking tour.

The parking, like everything else, was effortless and our car came back all washed and ready to go to our next stop.

We enjoyed visiting the pool area as well. There seem to be quite a few locals who use the pool on a membership basis, but it didn't detract from use by hotel guests.

It really was hard to find anything to fault, other than the prices which can be eye-watering, especially for the gastronomic restaurant ASP (see other review).

One bit of advice - we booked through American Express Platinum to receive room upgrade & food credit - one of the restauants that qualifies for the food credit is an Italian restaurant that is very hard to locate from hotel signage. It turns out, the hotel also owns some of the properties bordering it on the lakefront, and the Italian restaurant is essentially the sidewalk Italian cafe that seems more attached to the neighboring hotel. It was a great lunch and I'd recommend it as a good value for any food & beverage credits you have from your booking.

The hotel is the best in its class - Belle Epoch hotel. The hotel has plenty of character of the old grand luxury. It balances it well with modern comforts, though on its own terms. Original features are preserved with care like old revolving doors that originated not far from here.

The hotel allows you to travel back in time and this means letting go of some of the modern comfort. If you are staying here during the cold months you have to turn the heater on in the bathroom a few minutes before going in otherwise it is too cold. At the restaurant during breakfast you might want to wear a warmer jacket on a cold morning unlike at modern hotels with perfectly controlled constant temperature all year round. But interestingly so this things add to the experience rather then take away from it. You realize that it is actually nice to dress up for breakfast on occasion.

The staff come across as a little cold and reserved. And can subtly send out a feeling that their training (and the hotel in general) were meant to receive people who are better then some of their clients.

Beau Rivage Palace stays true to itself and its heritage and is as luxurious today as ever. It does not hurry to absorb all the modern features and gadgets and remains rather discriminating but here you would not want it any other way.

The hotel is great and the restaurant is also outstanding, but the customer care is awful. We have organised several business lunches and full day meeting sessions in their restaurant, everything was fine except that despite the price paid they ask you to pay in addition the parking fee for the guests/participants outside at their parking gate at a automated cashier.
It is just a pity to handle customers with such low care after an expensive lunch or meeting working day. Same low customer care applies when you spend time in their SPA for expensive treatments, you are still asked to pay an expensive extra to be able to use the swimming pool and you have also to pays their private parking fee.
For such a good and expensive hotel/restaurant/spa, it is just a poor customer care. Fortunately, there are other four/five stars Hotels/restaurants/Spa in the region with far more customer care towards their guests.