This is without doubt one of the best hotel experiences we have ever had. It has only been a month since we have returned to real life and already we are contemplating how quickly we can return. From start to finish the experience was special. We were collected by the Omnia electric car from the train station and entered what looked to us like the Bat Cave (an in mountain entrance to the hotel - super cool.) We stayed in a corner room with a stunning view of the town. Our room was a perfect size with all you would expect, lovely toiletries, fluffy robes etc and a few things you would't including a huge jar or shortbreads and cookies which seemed to be constantly full. Each day we started with a wonderful breakfast with an extensive and luxurious buffet which was available all morning. The relaxation area provided what I'm sure is the best view of the Matterhorn from a pool and jacuzzi. None of the facilities is ever crowded, even though we were there during peak season. Every single restaurant recommendation we were given by the young reception staff was somewhere we would definitely return to. The hotel is intimate so staff know you by name and the service we received from the General Manager to the waiters in the restaurant was faultless.
Location for us was perfect - 1 min to restaurants, bars, shops but because of its position on the cliff there was no town noise.
As a side note we were lucky enough to stay over NYE and we participated in the hotel event. This included a Vintage Champagne Reception and then a spectacular meal at their number one ranked (on tripadvisor) restaurant. The evening finished with more champagne on the terrace to watch the town firework display and then a late night party in their new nightclub/bar "The Cavern". It ranks as one of the all time best New Years Eves.
There is nothing negative or even constructive I could say about this hotel. It has got it right!!!!!
Go as soon as you can for as long as you can.
- Omnia Zermatt
