Great hotel! Our photos from the balcony, looking at the Matterhorn, are spectacular.

The trick is getting there. My Google Map showed a mere 850 meters (12 minutes) to walk from the train station to the hotel. In addition, my travel agent said we could call the hotel and they would pick us up at the train station. Sounds good! Well, we arrived on the Glacier Express shortly before 5:00 p.m. and decided to window shop a little before calling the hotel. By the time I called, the porter had left for the day, and they couldn't pick us up. No problem, we'll walk along all the interesting stores, dragging our roller bags. Bad! The distance is almost all uphill and we were panting and angry by the time we arrived.

Thankfully the receptionist calmed us down quickly by pointing out that we should have taken the elevator from the river up to the hotel next door, and then up a few steps to the Alpenroyal. It would have been nice to know about that elevator!! So, call ahead, or call before 5:00 p.m.

Otherwise, this was a great choice. The bartender/breakfast maitre d' was very helpful -- spoke 7 languages and had the energy of 7 people. The electric cart got us back to the train station with no problems. And, we got wonderful shots of the Matterhorn from our balcony.

I definitely recommend this one!

So nice to be wriying a positive review.
All the staff were so helpful and friendly. Nothing was too much trouble for them.
The rooms were well decorated and comfortable. We asked for a mountain view and every morning we woke up to see the matterhorn in its many guises.
The hotel is situated above the village(hence the views) but is easily accessed from the village by a lift.
It is within easy reach of the village centre, the Sunegga lift and both stations.
We had a lovely week with good food and excellent weather and can thoroughly recommend this hotel.

We spent a week at the Alpenroyal in Zermatt and were very pleased with our room and the view from our room and balcony. The hotel was clean and comfortable. ALL the staff were lovely. The food was good - we were on the half board option.
A special mention has to go to Miguel and Paulo, they kept us informed,entertained and very well fed.
The pool area was nice, but as the weather was so good we didn't use the indoor facilities much.
Our room had been updated 3 years ago and was fine-the other block of rooms are being updated/ refurbished as I write this.
The hotel is not far from the train station and the main street (via a tunnel and lift).
We expect to visit again in the future. This hotel is a gem.

The hotel was located within easy reach of the train station via a short walk to a tunnel then a lift. The staff were friendly and informative. The hotel offered great views of the Matterhorn and was in a good location within easy reach of the town’s amenities.

The hotel room was a bit dated with a shower only bathroom. The bed was comfortable.

The breakfast was good with an excellent cheese selection and it could be taken on the terrace with excellent views of the Matterhorn.

The room was expensive for what you got but that’s Switzerland!