Nice staff, but the room was realllly tiny. Separate toilet and shower. There's a tap and mirror in the room. Couldn't open luggage fully in the room. Hotel is a couple of minutes walk from the train station, reachable after calling hotel staff for instructions. Hotel is up a few steps so pretty difficult with a luggage...

Alfa Zermatt is fantastic value for money. The decor is fairly old, but the rooms are spotlessly clean. The service is fantastic. It's a fairly short stroll from the train station, we managed to find it without a map. Some services, such as breakfast, are offered by the more upmarket hotel next door, so the quality was first rate there. The view of Matterhorn from our room was worth the price alone. I'd stay here again if I ever returned to Zermatt.

We went to Zermatt to take the Glacier train to Chur. Zermatt is a car-free zone, it therefore was very convenient that the Hotel was within easy walking distance of the train station. We were there beginning of June, i.e. before the main season began. Possibly as a result, the reception at the Hotel was not occupied. However, we saw the sign to go to the Hotel next door. Their receptionist came over to our Hotel and checked us in. The rooms were great, comfortable and clean. We had a room with a view of the Matterhorn and a balcony, but unfortunately it rained and the Matterhorn remained a myth. The breakfast (also in the Hotel next door) was the best I have had in a long time. I do not know how the Hotel is during the main season when its own restaurant/ bar is open and breakfast is served there. However, the Hotel next door is very close by, only about 50 feet, and it was no major hassle to go there for questions or breakfast.