We upgraded to the Matterhorn view room when we arrived. We could sit on the balcony or lie in bed and get a fantastic view of this spectacular mountain. We were very pleased with the room, although we couldn't get the free WiFi on the third floor. But no big deal. Just go down to the lounge, also with the Matterhorn view, and download. We would return to this hotel on our next visit of this most beautiful and scenic area.

Nice place to stay with good breakfast next door at their pricier sister hotel "Metropol". Price was very favorable relative to other options in Zermatt. Great central location and comfortable albiet small room. Franziska, one of the owners was very friendly, engaging and helpful. Her husband, Gabriel, was OK though curt to hotel guests BUT A SURLY JERK TO HOTEL STAFF. We saw him berate and belittle his staff (and wife) on several occasions in our short stay there. I recommend it as a economical place to stay but was disheartened to see how lousy and discourteously Gabriel treated his employees (I sensed they feared him). His treatment of staff left an uneasy feeling and tension to an otherwise very nice stay.

Nice staff, but the room was realllly tiny. Separate toilet and shower. There's a tap and mirror in the room. Couldn't open luggage fully in the room. Hotel is a couple of minutes walk from the train station, reachable after calling hotel staff for instructions. Hotel is up a few steps so pretty difficult with a luggage...

Alfa Zermatt is fantastic value for money. The decor is fairly old, but the rooms are spotlessly clean. The service is fantastic. It's a fairly short stroll from the train station, we managed to find it without a map. Some services, such as breakfast, are offered by the more upmarket hotel next door, so the quality was first rate there. The view of Matterhorn from our room was worth the price alone. I'd stay here again if I ever returned to Zermatt.