Zermatt is an expensive place and the Gornergrat is in our view good value against that premise.

The hotel is a little dated but we liked it - this was our second visit there the first being in March 2008. We found the staff friendly and helpful, loved the location very close to the ski bus and Gornergrat Railway and enjoyed sitting in the panoramic windows of the bar after a days skiing watching the world go by.

Rooms were clean and perfectly adequate although you need to be aware that being on the main echoey street through the village you will (if you have a front or side facing room) hear people making their way noisily back to their own hotels at all hours of the night.

We stayed on a half board basis and food was also fine and plentiful especially given the cost of eating out elsewhere in Zermatt.

We noticed quite an improvement in the general standards at the hotel since 2008 so that may explain some of the poor and older reviews. Even based on our 2008 experience we were happy to go back to the Gornergrat so were pleasantly surprised this year.

The Hotel is in a perfect place! Cant be more center.
Some parts of hotel are renewed, like lobby, maybe restaurant need a refreshment, for sure the elevators.
the staff is very friendly and the room big enough with renewed bathroom.
There is a nice bistro bar in the hotel , where you can watch people outside.
the breakfast was enough but nothing warm,until u order eggs.
The major problem with us was the internet connection, not stably and when you can reach it just in the main lobby!
the food was good at the restaurant, nothing special.
for ski is perfect hotel, and childs friendly!

I was with my son in Zermatt who is 3 years old. He very urgently needed to go to toilet. The receptionist did not allow us to go to the toilet as we were not clients at the hotel . She then wanted 2 Francs to let him go to the toilet. As we had just arrived at the trainstation we had no money available and I was not able to give her 2 Francs. She had no compassion adn did send us away. I have never exirienced such an child unfriendly behaviour somewhere else!!!

Stayed at the Gornegrat in February 2010 with a large group of friends and family. We arrived very late at night after reception was closed our keys where left in the reception and bread, cheese, ham and water was waiting in our rooms, as it was also to late to get any food in Zermatt by this time. The rooms where a bit on the small side and the decor was dated, but it was clean and personally I don't feel like i need a big room when I'm out skiing all dayt. The staff was very friendly and helpful. Breakfast was very nice with the possibility of ordering hot food. The four course dinner included in the price was excellent. The location couldn't be much better, close to all the things you might need.