I stayed at this hotel for one week at the end of January with my husband, son and fiancee and daughter. We booked the trip through Inhgams travel company. This is the third hotel of a similar standard that we have stayed at in Zermatt. As the Alex was rated 51st out of the hotels in Zermatt I was apprehensive about the standard before we arrived but we all really enjoyed our stay and I think it deserves a much higher ranking. We had three rooms in total, two were described as small, twin rooms and were located in the annex and one was a single room. All the rooms were a good size, and the twin beds were pushed together and were comfy. The rooms were nicely decorated and the bathrooms were well maintained and clean. The corridors of the annex seemed a little dated.
The bar area of the hotel was delightfully comfortable with lots of interesting nooks and crannies and was a lovely place to sit after a day's skiing or before dinner
Dinner was delicious and breakfast was very good with plenty of choice.
All the staff were friendly and helpful.
The hotel is only 3-5 minutes walk away from the Gornergrat Station and that is wearing ski boots and carrying skis. The ski room is a great size compared with other hotels that we have stayed in.
The pool was large for a hotel pool with several loungers and well maintained.
The only negative point for me is that I feel other hotels are slightly better value for money.
I would be very happy to stay at the Alex again.
- Alex Hotel Zermatt
