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Hotel Mont Cervin Palace – reviews, photos

5.0 of 5
Bahnhofstrasse 31, Zermatt 3920, Switzerland
Hotel amenities
Hotel Mont Cervin Palace
Ranked #14 of 115 hotels in Zermatt
4.5 of 5 stars 97 Reviews
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97 reviews from our community

    Trip type
Traveller rating
    79
    12
    4
    1
    1
Date Rating
Basel
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Winter wonderland!”
5 of 5 stars Reviewed 8 February 2012

We stayed at Le Petit Cervin last December, just before Christmas. We actually booked the rooms for 4 adults, 1 kid and a baby at Mont Cervin Palace, but to our big surprise were upgraded to a suite at Le Petit Cervin so we could all stay together. That was a really outstanding experience and expresses the exceptional and thoughtful hospitality of the Kunz family which is running the hotel.
What impressed me most during the stay, was that everytime I came into the lobby, the staff always greeted me by name, and I really started wondering how they knew that it was me, since it wasn't the same people as when we checked in.
The location of the hotel is just perfect, in the middle of the village, everything can be found within a couple minutes.
It is certainly a place where you feel exceptionally well taken care of and at home!

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Seusi about Hotel Mont Cervin Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, General Manager at Hotel Mont Cervin Palace, responded to this review
10 February 2012
Dear TripAdvisor Member

Thank you so much for your kind notes about your experience with us two month ago. It is a big recognition we find in your compliments and it is a great pleasure to share it with our team. Alexander Seiler’s mission “united for the well-being of our guest” continues to be our motto today. Our employees strive to make the Mont Cervin Palace and the Le Petit Cervin very special places. We are particularly happy that in your case we have succeeded and that you enjoyed your stay with us.

We are looking forward to welcoming you again in Zermatt.

Best regards,

Karin & Kevin Kunz
Management / Hosts
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1 review
1 helpful vote 1 helpful vote
“Excellent service and location!”
5 of 5 stars Reviewed 2 February 2012 via mobile
1
person found this review helpful

We stayed at this hotel for a weekend. It was perfect! Staff was very friendly and well trained.Hotel located in the center of Zermatt, five minutes walk from the station and ski . Perfect spa and swimming pool. reat. We tried Japanese restaurant for sushi and teppaniyaki. Teppaniyaki was excellent and the chefs were very friendly . So we recommend this hotel , you will definitely like it!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Itirleventkerem about Hotel Mont Cervin Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, General Manager at Hotel Mont Cervin Palace, responded to this review
6 February 2012
Dear TripAdvisor Member

It is a great pleasure to read your kind review and we thank you very much for recommending the Mont Cervin Palace. “Hospitality by Heart” and “United for the wellbeing of our guests” is our credo and also Alexander Seiler’s maxim. We are particularly happy that in your case we have succeeded and that you enjoyed your stay with us.

We would love to welcome you back some other time and to spoil you again. In the meantime enjoy the winter and take care.

Kind regards,

Karin & Kevin Kunz
Management / Hosts
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Fribourg
1 review
“Just perfect”
5 of 5 stars Reviewed 1 February 2012

Our stay was the most excellent one. We never expected such kindness, attention and comfort was possible. Congratulations to the staff! The price worth it.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Alain M about Hotel Mont Cervin Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, General Manager at Hotel Mont Cervin Palace, responded to this review
6 February 2012
Dear Alain M.

Thank you so much for your kind note. We are delighted to read that you have taken along lovely memories of your stay in the Matterhorn Village. Thank you very much for taking your time to share it on this website.

Alexander Seiler’s maxim “Hospitality by Heart” is also our credo. We are particularly happy that in your case we have succeeded and that you enjoyed your stay at the Mont Cervin Palace.

It would be our pleasure to welcome you back some other time and to spoil you again. In the meantime we wish you all the best and a great wintertime.

Best regards from Zermatt

Karin & Kevin Kunz
Management / Hosts
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Basel
Senior Contributor
24 reviews 24 reviews
Reviews in 12 cities Reviews in 12 cities
50 helpful votes 50 helpful votes
“Great location, high standing”
5 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

We spent a long weekend in Mont Cervin. While Zermatt offers many great hotels and restaurants, the Mont Cervin offers certainly a great central location, very nice rooms and a very attentive service. It has a great wellness area and outstanding service. Highly recommended!

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask turtle-diver about Hotel Mont Cervin Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, General Manager at Hotel Mont Cervin Palace, responded to this review
15 February 2012
Dear TripAdvisor Member

Thank you very much for your kind feedback and for sharing your experience with us. We are always very happy to forward compliments to our staff, because it motivates them to continue this way and it shows a lot of gratitude for the nice work done.

We are delighted to read that you spent an enjoyable time at the Mont Cervin Palace and have taken along lovely memories of your stay in the Matterhorn Village. It would be our pleasure to welcome you back some other time and to spoil you again. In the meantime we wish you a nice wintertime.

Best regards

Karin & Kevin Kunz
Management / Hosts
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Lincoln, United Kingdom
Senior Contributor
27 reviews 27 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“best hotel we've stayed in... probably!”
5 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

Utterly beautiful hotel, with a gorgeous pool that goes outside so you can sit in the jacuzzi surrounded by snow. Fabulous restaurant; we stayed on a deal where we could eat at other restaurants in the group in the town and wished we'd stuck with just the hotel as it was by far the best, with a cheese board (or table in fact) to die for.
The only disappointment was that the gorgeous spa is strictly naked; as reserved brits we prefer to keep our swimming costumes no, but were quickly ushered out and not allowed in unless we removed them. This seems a little unnecessary as we would have been fine with other people doing as they wished, but felt we should be allowed to wear swim suits should we wish to.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask DrG29 about Hotel Mont Cervin Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeilerHotelsZermatt, General Manager at Hotel Mont Cervin Palace, responded to this review
6 February 2012
Dear TripAdvisor Member

Thank you very much for your lovely comments. We are very pleased that we could make your stay memorable and that you had a great experience, especially with our Dine Around.

We regret that you felt uncomfortable and disappointed about the sauna being a naked zone. In Switzerland and most parts of Europe this is a basic rule of sauna etiquette, which might embarrass some people. However to wear a swimsuit in the sauna is not that hygienic and also unhealthy. We try to accommodate our clients as best as possible and make them feel pampered and that’s why we also offer a separate sauna for ladies, bathrobes, slippers and towels to respect their privacy and regional habits.

Allow us to welcome you soon again at the Mont Cervin Palace.

Warmest regards,

Karin and Kevin Kunz
Management / Hosts
Report response as inappropriate
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Additional Information about Hotel Mont Cervin Palace

  • Mont Cervin Palace Zermatt
  • Mont Cervin Palace Hotel
Address: Bahnhofstrasse 31, Zermatt 3920, Switzerland
Price range (per night):* INR20,286 - 37,562

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