The hotel is nice, but: (a) if you do not speak Russian, you will get very average or even poor service, the worst tables at diner, no space at the bar, etc; (b) the massages at the spa are a complete joke - but the rest of the spa is very nice; (c) at the restaurant, if you are allergic to something, they do not care and just serve it to you despite the request to avoid that dish.

Our family first visited Rifflealp 10 years ago, when it had just re- opened. Although the hiking is excellent, we often say that our summers would have been much different had we stayed in the town & not "up" at Rifflealp. --most likely, we would have gone once & not returned.

It is just heaven-on-earth. I know most people go in the winter, for skiiing. It is very quiet when we come. Not many people. We actually don't mind it. Ten years later, our daughter is 20 & our son 17, & they say that without the crowds, it's as if the entire resort is just there for us:
the warm outdoor pool with its different whirlpool areas, The underground, very bizarre, very cool ,spa, The bowling alley where we go after dinner.

During the day, after an awesome, abundant breakfast, we hike & walk throughout the mountains. The hikes may vary & are always well marked & lead to a wonderful country restaurant w/ simple good food. Town is fine, but we now much prefer just staying up at Rifflealp, taking in a good dinner at the resort's Italian restaurant. There are two restaurants open at Rifflealp during the summer. One is more high end, in the main dining room. & the other, just outside the hotel across the lawn, is their more casual restaurant, which offers meat/broth fondue & raclette.

The holiday is just the best of all things: exercise, good food, & quiet time on our balcony or in our large suite to just read & look out onto the Matterhorn.

The service at the hotel is quietly well-done & efficient. The hotel itself is very Swiss-country, but there is not a thread out of place in a carpet, or a chip in the paint, or knick in the wood work. Everything is always upgraded & immaculate. Every year we come back & wonder if there will be a slip in excellence, in housekeeping, or in interior/exterior design. Nope.
There is nothing stuffy here. The decor makes you feel at home & cozy & yet, there is a modernity & contemporary feel about the place too. Rifflealp strikes that rare balance so many hotels try to achieve.

Every year we go. And because the staff & the resort are so good to us, I feel that I must return the favor & write a review. But it's the same-ole-same-ole: Rifflealp is extraordinary.

Thank you to Rifflealp & your superb staff.

Kate/Boston


Our family has loved this place & wanted to keep it a secret so that we can enjoy the run of thi

This is for my friend in India specially it’s her dream so for her sharing my view. I don't remember the dates what I remember is amazing beautiful memories of resort Swiss & the Alps.The location of resort it was winter so alps hills snow white magnificent view. We stayed in suite named on beautiful Matterhorn, what a view of mountains from room just amazing. Huge beds beautiful furniture's, with Jacuzzi in bathrooms, in chilling winter heated pool is something life time memento, hammam shower too available.What more u can ask.Great healthy breakfast with the morning sun & mountains, you can taste wines too. Musical bar where I spend most time in nights. Enjoy regional cuisine which is wonderful.Great location best service best view best food that's what makes resort diff from hotel & this is gem of a place. If u likes adventure than it’s there. The rates are reasonable because of location & service its perfect.

This is a fantastic hotel in a fantastic setting. With the Matterhorn right out your balcony, and elevated above Zermatt, you cannot beat the setting or view. The service was fantastic, the food great, the room charming, and you the heated therapy pool has to be experienced.

We happened to be there on Swiss National Day, and the concert, reception, fireworks, and bon fire (complete with champagne) all put on by the Hotel free of charge were a special bonus.

It takes an effort to get to the Rifflealp, but that is part of its charm, and worth the inconvenience.

Rated it down on value, just a bit, due to the Swiss Franc, which is beyond the hotel's control.