Nice hotel, very friendly, has a good spa, not really anything negative, tip - call them and they will pick you up on their electric buggy from the station.

We had a pleasant stay at the hotel. The best part is the location. It's a 6-min walk to the main train station and the main street where restaurants and shops are located. The staff at the hotel were very friendly and helpful. The breakfast had a decent spread, with cold meats and cheeses, juice, coffee/espresso/tea, cereal, fruits and cook-to-order eggs on request. However, the room was just ok with basic toiletries provided in the bathroom. The decor of the room was a little outdated and the king-sized mattress was very very firm. The balcony did have the view of the Matterhorn. However, we paid about CHF450 per night, so we felt that the room was overpriced for the quality of the room with such basic hotel amenities (small pool, jacuzzi and sauna). The weekend we were there, most hotels were already fully booked, so we supposed we were quoted a slightly higher price due to unavailability in other hotels. On our next ski trip in Zermatt, if the same room is quoted more than CHF100 less than what we paid for, then we might consider returning to the hotel due to its close proximity to ski lifts and its friendly staff.

Let's begin with the positive points, which will be absolutely short: a good service at the restaurant, a nice and helpful doorman, the beaufiful view over the Matterhorn from the eating room.

Unfortunately the negative points had the upper hand: the Metropol is an old hotel without any charme and with oldfashioned decoration, which proposes a second-class breakfast and very old sleeping rooms. In fact the all hotel should be renovated! Besides that the price is far too expensive for the poor quality that the house offers. To put it simply, these few nights we spent at the Metropol's hotel were by far the worst ones we have ever had in Zermatt!

Not to recommend at all.

This is the second time we have stayed at the Metropol Hotel (and the third at the Alfa/Metropol facility). While there a number of more 'over the top' hotels in Zermatt, we elect to stay at the Metropol because of the friendliness of the owners and staff. They really make you feel at home. Nothing is too much trouble. The location is very central, the spa facilities excellent, and the food first rate. The majority of rooms have great views of the Matterhorn and is is a only s short walk to the links to the ski slopes. Fellow Australians would be well advised to explore the slopes of Zermatt as an alternative to the popular destinations of Whistler and Japan.