We have been coming to the Butterfly Hotel annually for about 17 years for a ski holiday.We cannot say enough about the warm welcome and gracious hospitality we experienced here every day.Simone and Frank Shilling are great hosts and all their staff are extremely friendly and efficient.They will advise you about where to ski given the weather that day,make lunch reservations and help you with anything you need with a smile and great care.
During the early ski season they will also take guests of the hotel on a fabulous ski day to Cervinia on the Italian side of Zermatt.This is invaluable for those going there for the first time.If that was not enough,they also treat you to a fabulous lunch there too.They always take care to make sure the group is escorted safely down the slopes and if anyone is a little apprehensive,they will ensure that one of their guides will get them home safely.This ski day is always the highlight of the week here as many of the guests meet each other and make lifelong friendships.We always return the same 2 weeks each year and meet up with all the people we have come to know over the years.It really is like a great big family reunion each year.

The rooms are charming and roomy with great views and all with private balconies.You can book your room with breakfast and dinner,which is a great value given the great quality you receive or you can book just bed and breakfast.Either way,you are enjoying the finest of Swiss hospitality in what we consider to be the best ski resort in Europe by far.The charm of this car free village will enchant you and spoil you so much that you will return year after year.Even though we are closer to the great ski resorts of North America,we look forward to Zermatt more than any other ski destination.

We were collected from the train station in the hotel's own electric taxi. The hotel is only around the corner from the station and is very central to all the amenities of Zermatt.

We had a nice warm reception. As a family of 6 we stayed in two double rooms with an extra bed in each room. The rooms were spacious and had balconies and although not interconnecting the hotel made sure the rooms were next to each other.

Although the hotel does not have the facilities of a 5 star hotel (it is after all a 3 star hotel) eg an indoor swimming pool it does have the essentials for a ski hotel: great location, free wifi, comfortable warm rooms, and friendly staff. However the highlight is the 5 course evening meal. The food was of a high standard and always varied. Also, although it was a set menu, if our children did not like what was on offer on any of the courses alternatives were offered. The mainly Italian waiter/waitress's could not have been more helpful or friendly.

New Years Eve was special with a disco and a festive atmosphere.

For our daughter's birthday the next evening we arranged with reception to have a cake presented. That evening the lights were turned off in the dining rooms, Stevie Wonder's 'Happy Birthday' was put on and all the waiters came out with the cake to celebrate with my daughter.

I would therefore recommend the hotel to anyone who wants a comfortable and friendly hotel in Zermatt. With regards to Zermatt this is probably one of the best ski resorts in the Alps but the Swiss fanc makes it an expensive place to ski (especially for a large family in the peak week!!)

This hotel is easily the most family friendly, entertaining and helpful hotel I've ever been in.

The staff are extremely efficient and genuinely care about making your experience wonderful. The facilities were great - fast wifi, 3 different types of steam rooms/sauna, ski room, massage, gym, etc. etc. The food and beverages were great - their Apero Spritz was the best we had in Zermatt!

Being located 2 minutes walk from the rail to the ski fields was also very convenient.

Not only did they make our holiday thoroughly enjoyable, but they went out of their way to help us when an avalanche covered the road and rail line into Zermatt, extending our holiday.

To Frank, Simone, Raphaele, Lucia and EVERYONE else at Hotel Butterfly, THANK YOU! Look forward to seeing you on our next trip to Zermatt!

-Josh and Michaela

This was a wonderful experience for us. The hotel was very close to the train station, the staff was so helpful and pleasant. The room was very clean and comfortable and our view from our room was beautiful. Soooo relaxing. The breakfast in the morning was an added plus.