Hotel Lido Seegarten is a great hotel for a relaxing vacation at Lugano if one wants to enjoy the lake. I have done a bit of research before I decided to choose to stay in this hotel because it is one of the few hotels on the lake side of street and one of the very few hotels with a lake-side pool. There is a stair from the swimming pool to the lake so one can also swim in the lake. There is a restaurant with a terrace by the lake so one can enjoy their complimentary breakfast, which is also pretty decent, by the lake every morning. The view of the lake from the hotel is fabulous. My room is a lake-view room on the third floor and the view of the lake is just wonderful. I have a standard room with a lake-view and the room is very spacious and neat with modern furnitures.

The Hotel Lido Seegarten is not my first choice for hotels in Lugano but they do have one of the best "Business Lunchs" in town. so for the restaurant I would recommend it. And if you are going to stay at the hotel get a lake side room. They are like 3* but worth the view.

The rooms facing the lake have a gorgeous perspective. I had one on the end, 402, that was large and equipped for a disabled person. The Internet connection was good, but not free. The breakfasts were excellent. The entrance did not have a wheelchair ramp, but you could get in through the restaurant without going up a step. The service was a bit lackluster but not terrible. The restaurant's dinner menu was excellent. Overall, a positive experience

Hotel Seegarten has a great location by the lake of Lugano. The lake side view rooms have great windows over the lake. the rooms are nice and clean and the housekeeping is always on top of things. the walls are very thin and you can hear EVERY SINGLE sounds my neighbors makes, from using the bathroom to snoring in the middle of the night.

the staff is stuffy and im sure they are required by the general management to be as sour and cold as possible with the clients as possible. don't try to have them smile, they are not paid to make you feel welcome.

Now,my hypothesis would be that it all starts with the general manager of the hotel case about his customers as much as he would care about a bag of rotten, stinky potatoes in the middle of his living room! He is still living in the 1960's when all you had to give your guest was a decent room and a bill. However, the general manager should slowly (there is no rush after all, we customers have all the time to waste our time and money on crappy services) to arrive on the 21st century. Catering (based on their own declarations) a target mostly business, you find out with a great stupefaction that you cannot use your computer in the restaurant to read your paper, because papers should not be online, "we have papers, signora, but not the ones you want "nor to work, because it bothers all other 3 business people in the restaurant who are speaking on a cell phone (im ok with that). Oh, also did i tell you that the wireless internet didn not work for 20 h but still they charged me for 'using it". I have a series of meetings each morning and i always want to prepare for the meeting while im having my coffee. today he suggested me to go outside (in 8C) to have my coffee and work.Just like the other traveler marcomassarotto was complaining, when i asked him why, the waiter who reprimanded me and told me that "the boss wants it like that"! really? would the boss prefer me sending the money for the room and don't even show up cause im kind of disturbing his cemetery hotel?

another colleague of mine was here on August 1st, the National Swiss Holiday and he asked for towels (he had none) and he was told" But Signore, this is our national day, our laundry team is not working!!!" oh, if only somebody could invent inventory management!

im so fed up with ignorants, arrogant and all together idiots who believe that just because you have a nice view you can treat me like garbage. even though i have to stay in this hotel about 3 weeks every year, i informed them today that im taking my business elsewhere. answer: whatever you want, signora!

well, i wish you a fast way to bankruptcy,so at least you don't waste other people's time and money and good mood. Shame on you but thank you for giving me enough material to write a "worst service model" case contributing to my classes in hospitality management. without incompetents like you how could we learn what not to do?