Did not enjoy my stay.

Hot and stuffy room, very old style decoration throughout.
Noisy night (had to leave windows open)

Showering is really difficult if you want to keep the water from spraying all over the room.

My colleague in another room told me his shower did not work at all.

The whole place badly needs a makeover - or at least a interior decorator to make sense of the collage of styles

Only forgiving point are the nice views from restaurant balcony on to the lake.

Staff friendly (I did not complain about my night here)

My wife and I stayed at the hotel for three nights. We had, on request, a room with a balcony where we could sit, view the lake and have a glass of wine which we really enjoyed. The room was fine, with good quality bedding, a firm bed and was very clean. The bathroom was a bit small, but the bathtub/shower did present a challenge. The bath tub was very narrow, so it was very difficult to stand, and the shower head was placed very low on the wall. Fortunately there was a place to sit between the wall and the tub, so you could take a shower of sorts sitting down. My wife and I are in our 60s and physically in very good condition. We wondered how someone who was elderly and perhaps not physically well could manage with such conditions. The towel bar next to the tub was bent which indicated, that perhaps someone had to use it to stop from falling. We felt this was potentially a very dangerous situation, especially since the tub was high. We did ask at the desk about this and were told that you could request a room with a box shower. This was our only concern about the hotel. We found the breakfast to be excellent, there were two computers on the first floor which offered free internet access and it was located right on the lake. We did not have any problem with traffic noise once we closed the windows. One night the room was quite warm .I called the desk to ask about how to work the air conditioning and he turned it on remotely and told me how to turn it off and on from the room. The location of the hotel is excellent, we were close to everything, the lake walk, restaurants, buses, and the train station. We were very pleased with our stay.

This is a very unpleasant Hotel, all the lakeview rooms are above a nightclub which is open every night till 5 am, the noise is terrible and also from the very heavy traffic outside, only a few rooms have aircon. but it doesn't work. The decor is weired, the Owners < non swiss> very unfriendly and rude as well as the Headwaiter is a very rude man. He got our bill wrong and when questioned he said in German something like <your not quite right in the Head> he was unaware that I could understand him as I am swiss , he thought we were all english. The Breakfastbuffet was not nice, Cereal , bread , crackers ,Jam or soft cheeslets. Please do not choose this Hotel!!

The hotel is situated right by the lake, so the location is nice, but it is still a bit off the center of Lugano. The other side of the center is a nicer area. This, combined with the noisy and seemingly dodgy bar downstairs, and the fact that they play loud Abba-music at breakfast, made me check out after only one night, instead of staying the four nights I had planned. I moved to the other part of town. (I have nothing against Abba-music, but during breakfast on the terrace by the lake...a mis-match if I ever saw one)