La qualité de cet hôtel est son emplacement, face au lac et au jet d'eau... là s'arrêtent les points positifs. La réception de l'hôtel est un musée en soi du mauvais goût et à l'image du reste. Une espèce de "culte" du propriétaire a lieu partout dans l'hôtel avec des photos et des tableaux de lui et de son fils, façon Louis XIV... c'est presque à en rire. Le déjeuner très pauvre... et la cerise sur le gâteau est le cabaret et bar à champagne situé dans l'hôtel. A éviter en tous cas en famille.

I reserved this hotel with some "reservations" since there were several reviewers who were disgusted with the decor of the hotel. But I figured, why not give it a try? The price was right, the location was excellent for what I wanted. So we went, we stayed and we have to agree that the decor has serious issues. There are major interior design flaws: conflicts in color matches and choices of design elements, some minor items need repair, and some of their design picks are not very functional (lack of shower curtain). But if you can look past that, you will realize you are staying in an classy, old Victorian hotel, right on the lake, with sensational lake views right out the little balcony. The architecture of the building is actually quite beautiful, so in our lake-view room, we had tall windows, high ceilings and a spacious room with 2 wardrobes, table and chairs. The breakfast room was an old Victorian drawing room with ornate mouldings (though badly offset with tacky gold tinsel balls hanging from the ceiling). Still, the overall value is good for Lugano, Switzerland. This is a very pricey area, since you are staying on what may be one of the most beautiful places you've ever seen. So keep that in mind. If it would drive you nuts to live with yellow walls, flowery orangey curtains, purple blanket, blue linens and red carpet, then stay elsewhere. If you have a sense of humor and just want a great view and good price in Lugano, then just go with it and laugh about the tacky stuff.

First of all let me just say that the location of this hotel is just perfect! I will agree with other reviewers in that the noise of the club downstairs was annoying but we were so tired we fell asleep pretty fast. If you are staying for longer than one night though, it might be a problem.The bed was very uncomfortable for me, but that depends on one's preference. Breakfast I thought was very good, everything from fresh breads, croissants, cereal to cold cuts, cheeses, and all kinds of spreads. The decoration tops everything off! Very heavy set furniture, mirrors, chandeliers, you name it! You have to laugh about it cause if you don't it could get creepy!I have never seen anything like it!Overall, it was clean, cheaper than other and the view of the lake is superb!

I did a lot of searching before i chose this hotel. I new what I wanted- on the lake, and walking distance to restarants and shops. This place filled the bill. It was clean, and service was great. The restaurant on site was quite good. The room was small- but that's Europe- the view and little balcony made up for it! Breakfast was included - your standard european fare - all fresh, meats, cheeses fruits and breads. Got a huge kick out of the owner - who has dubbed himself a "Lord" - what a riot.
Ferry stop was right across the street - hop on and go anywhere on the lake. Walk to the shops downtown - 15 mins or just take a stroll around the lake. Gorgeous Lake Lugano.