We stayed 3 nights at this wonderful family run hotel that proved to be as great as we hoped. Our extremely CLEAN room with a large balcony on the third floor overlooked the lake and the town. The second night we were treated to a 30-45 minute fireworks show put on by SWATCH watch. It was awesome to sit on our balcony and enjoy the fireworks and the reflections on the lake.The hotel is a excellent base for touring, sight seeing, hiking or just relaxing; with a resturant that is quite good and is manned by a very accomodating staff, good local wine and you are never rushed.
As it was late May early June, our visit had cool and very pleasant weather but there is NO AC so be aware of the Forecast before arriving. A return engagement for a longer period is in our plans.

As many have noted, this is a charming hotel. We stayed there June 21 and 22. The hotel is 250 meters from the main street, and it's quite steep, but not impossible to walk. We were traveling with our extended family, 15 persons and 7-rooms. We had a motorcoach for our Swiss tour. Motorcoaches can't make it to the hotel. The last few switch-backs and the lack of a turn-around point prohibit access. So, the hotel sent a van half-way down the hill to pick-up our luggage and did the reverse two days later when we checked out. Because we were a small group, with a tour bus, we probably should have stayed elsewhere. Having your own car to make it up and down the hill is really the way to go. It was hot in Lugano. In the mid-90F's. No a/c and no fans. Thank goodness for the hotel's swiming pool, because after the 250 meter "stairmaster" hike, we really needed the pool to cool off. The hotel is beautifully decorated with charming antiques. The staff was most attentive. Our room and bathroom was very small, even by European standards, about the size of a cruise ship cabin. Our room, #17, had an excellent view of the lake and a small two-person balcony which was quite nice. There is a small elevator/lift. Breakfast was very good. We ate our lunches and dinners in Lugano. I'd only stay there again if we were traveling by car.

We felt very lucky to be staying at this hotel on a weekend because we didn't have to look for a restaurant. The quality of the evening meal was excellent. The breakfast was also good. Our room had a charming balcony overlooking the lake. The mattress was a little too soft for our comfort but we would still return. We were able to walk down to the town and take a bus back. It's on a very steep incline so it's important to be fit for the walk.

Stayed only one night and wished it could be longer. Our room was very small, with a garden view. The lake view from the public areas was beautiful and our table in the restaraunt had the view. Our room overlooked beautiful tropical flowers and trees. The staff couldn't have been nicer, made us a to order lunch out by the pool when we arrived and the dinner in the restuarant was exceptional. We thought it was pretty expensive, but it was our first night in Switzerland and we found out later that it was reasonably priced.
It was a short walk (but steep) into town or to the Funicular. Taxi's in Lugano were very expensive, it was close to 20CHF even though it wasn't very far from the train station
I would stay there again without hesitation, but try to get a lake view room or even a junior suite.