We stayed in the main part of the hotel. We arrived early and were allowed to check in, which was wonderful. The size of the room was good, especially by European standards. The room was spotless and repleat with clever Swiss conveniences. Our room had been beautifully renovated and the decor was up-to-date and tasteful. The elevators were new and well maintained. There was a lovely view of the city and lake below. The hotel is 5 minutes walk from the station. The room was well insulated and we slept soundly on the crisp clean linen. The staff were very courteous and helpful without being effusive. The meals were simple and fresh. Breakfast was a little unimaginative and as is often the case in Europe it was carbohydrate heavy, with few protein options. We noticed that the hotel has a stunning swimming pool and garden, though we were unable to use the pool as we stayed in the Winter. I cannot vouch for the Annexe as we didn't stay there.

We were 3 guys in a big deluxe room for a night in Lugano, the hotel was clean and luxuries, it is very centrally located near the lake and is next to the train station. The staff seemed nice and it is a value for your money. The prices are moderate and it was a very positive overall experience.

Stayed at this hotel for 2 nights in early October 2011. We had booked a basic room in the main building of the hotel, but the hotel had lost the reservation. After a few minutes of searching, they found the reservation and apologized for the delay with an upgraded room. When we walked in the door of our room and opened the patio doors, we were floored with the spectacular view of Lugano, the lake and the mountains. We spent 8 nights in Switzerland, and this was by far our favourite hotel of the trip.

Room: In a word, outstanding. Our 3rd floor room overlooking Lugano was exceptionally clean (which applied to most of Switzerland) and very large with high ceilings. Most of the time we spent in the room was spent on the patio taking in the scenery.

Location: Literally located at the end of the Lugano train station platforms, it was less than a 5 minute walk to the funicular which would whisk you down the hill into the town. A walk from the hotel down into town would be a very pleasant 10-15 minutes. From the room, we weren't bothered by the sounds of the trains going by.

Amenities: Free and strong/fast wi-fi in the room was a nice touch. Included breakfast was really nice with high end pastries, meats/cheeses, good coffee and a variety of fruits and yogurts. Hotel had a very nice looking bar and exceptionally maintained grounds giving it a spa feel. We loved having an in-room mini fridge for the two days as we used the patio as a place to eat and drink wine.

Staff: All very friendly and helpful and spoke exceptional English.

Value: Outstanding (but we did get a room way above what we paid for).

This beautiful old mansion is a wonderful hotel for anyone, especially those traveling to Lugano by train. The hotel is easy walking distance from the train station. It overlooks Lake Lugano, and it's very convenient to downtown Lugano via funicular in the train station.

Their website explains the history of the hotel buildings. They still have a small vineyard and make some specialty wines. Unlike most European hotels, the hotel has a swimming pool and gardens to wander around in. The rooms were also quite generous in size. Our room opened out onto a large balcony, shared by about 10 rooms.

Everything was squeaky clean and the receptionists were very accommodating. The breakfast is a huge buffet in the dining room overlooking the lake. A computer with internet access was available in the lobby (actually in a hallway just off the lobby).