This is a beautiful hotel in a wonderful setting. We were travelling with our daughter's family and we found the staff very helpful. Children are well catered for. The highlight was the breakfast which was as good as we've had. Perhaps it was the range of freshly squeezed juices, the french champagne, the truffle shavings over the omlette, the special children's food table or the exceptional service. Hard to pinpoint but it was a wonderful experience.

Firstly I would like to write a great review about this hotel, but unfortunately I cannot.

The hotel is physically beautiful and set in amazing surroundings, but there are some staff which have made my stay here somewhat annoying. There are great staff working at the hotel, in fact at times the service was too attentive, however there are also staff which are outright rude.

I witnessed the door staff making jokes behind guest's backs and blatantly laughing to their faces.

I had issues with my room type and I was promised it would be fixed two days after my check in as all the rooms were booked on the weekend. On the Sunday, two days after my check in I called reception to change my room as promised, and I got a cold response and was told that they would call me back. I waited for their call but then had to leave for dinner and told them I would speak with them after dinner. At no time was my request actioned or even entered into the system, so every person I spoke to I had to explain. Now after my 5th night here the issue is still not resolved and at no point have staff followed up. Disgraceful really. I gave up as I hate to winge.

The breakfast buffet is inadequate and is very limited for hot options. The room service I have had has been good, but very over priced and the options available definitely do not cater to everyone's taste in terms of variety.

The rooms have some good features but are small in general, and little things like no phone beside the bed is just annoying when you have to get up to use it.

I was put in an interconnecting room and I could hear every word of what was being said next door, not to mention some drilling and banging.

All said the hotel is amazing to walk around and look at. It is somewhat reminiscent of something from a Bond movie but I would not stay here again. Very pricey with inconsistent staff and service. It is a shame that the few bad staff can tarnish the reputation of their colleges who do their jobs very well.

The hotel is a bit remote from the centre of St. Moritz but you can get there by walking along the (small) lake for 15 minutes. The standard of the hotel is just great (speaking as a very spoiled traveller). Top notch service, great food, very very clean. The staff really cares about you and your needs, is always friendly and attentive. The guests are very international and might be the crowed you like to be around if you don’t want to be around the usual crowd. However, the hotel and the atmosphere is not snobbish at all. I can recommend the mountainview rooms as much as the lake view (especially in winter when it's dark outside anyway). The bar is great place to meet and enjoy a snack. Especially the 'library' is a gem where you can enjoy a cigar after a nice day. There were some reports about late night noise from the bar on tripadvisor. I didnt encounter any, but the noise might go up and down with peak and low season (to be sure you have a quiet sleep, I would recommend to go there during off-season and choose a mountainview room to be on the safe side).

I am sure you will love this place.

I spent the swiss national day there - 1st august
They organized a fantastic brunch, the food was very good. It is a 5 stars hotel and i had also this impression.. Great spa, friendly stuff, very clean and confortable..