This is nice hotel in the center of St Moritz. The staff at the hotel are very friendly and helpful and the rooms nice and spacious and modern. Our only dislike about the hotel was the noise from the street as party goers left the local bars but the hotel does provide ear plugs in the bathroom for guests to use.

Wonderful hotel, professional, courteous staff answer all your questions and cater to all your needs. Great spa, roof top lounge. WiFi is free. Excellent restaurant (Italian).
Not a cheap hotel, but worth every dollar.

We stayed at hotel Monopol for one night during Dec 2010 as enroute to our scenic train journey on the Glazier Express.

We booked Double Room via Otel.com for 300 Euro's which included breakfast. This is the first time we have used this hotel booking system as it had cheaper rates then Hotel.com

The hotel exceeded our expectations as we did not know exactly what to expect as per the mixed reviews for this hotel, however during our experience we found the following:

PROS:
1. The complimentary train pickup and drop off service was ontime and an excellent service. This also allowed us to not worry about making our own arrangemens.
2. The room was warm and clean. The bathroom was clean and look newly renovated. They also had bedroom slippers and robes (something you dont normally see in a 4 star hotel)
3. Everything worked well along with thier wakeup service
4. Dinner and breakfast in restaurant was excellent. Manager came in and introduced himself during dinner and promptly left. A bit strange but I guess purpose was to make us aware he was there should there be a problem
5. Wakeup call was spot on
6. Reception staff always carried a smile and were willing to help everytime we approached them. From memory they allowed us free internet - I dont recall if there normally is a charge? The staff also spoke good english
7. They took us to a pharmacy to cure our sore throat without extra cost.

CONS
1. Waiting staff in the restaurant spoke minimal english. It was very had to commnunicate simple things. As a result I noticed that they were more reluctant to approach to ask if everything was ok
2. Our room was near the road. You could hear people walking past at 3am in the morning conversing with one another (reason why i have thing this hotel a 4/5)

All in all an excellent stay. This hotel serves well if you planning to be outside the hotel most of your time.

There were stairs at every entrance. In most places had to climb at least 15 stairs to get to lobby. Once you get to the lobby there is an elevator that goes to dining room and all hotel rooms. The elevator is quite narrow and a wide wheelchair (if it got to the lobby) might have a problem with the wheelchair and an attendant. Our room had a bathtub with very high sides, but another tour member had a walk-in shower - so if you have a problem with ambulation or flexibility you might want to request a room with the walk-in shower. Free wifi in lobby and bar but there was a charge in rooms. Each room had a refrigerator, well stocked with beverages & snacks (for purchase), and a safe. Room had several electrical outlets for recharging cameras. Food at dinner was attractive and tasty and hot with choice of meat or fish for our tour. Service was prompt. Small gym available w/whirlpool at no cost to hotel registrants. Other spa services available - facials massage, etc. Nice deck with windproof glass in some areas for sitting and enjoying the view. Very close to shopping, restaurants, and funicular.