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Carlton Hotel – reviews, photos

5.0 of 5
Via J. Badrutt 11, St. Moritz 7500, Switzerland
Hotel amenities
Carlton Hotel
Ranked #4 of 33 hotels in St. Moritz
4.5 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveller rating
    24
    3
    0
    0
    1
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice Hotel - details to optimize”
4 of 5 stars Reviewed 3 February 2012

I have recently stayed in a corner suite. The welcome of the staff was very warm and friendly, the own butler explained all the functions in the room and also the tecnical gadgets of the room.

Unfortunateley both of the tables in the living room have been scratched - I would expect that the interior is better maintened in a 5star hotel. Also the caffee portions for the Nespresso coffee machine have not been replaced. This are 2 little details but that is what a guest expect when he goes to a 5star hotel.

Great breakfast buffet with much choice!

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Moritz Dürler, Front Office Manager at Carlton Hotel, responded to this review
12 February 2012
Thank you very much for your feedback about your recent stay at the Carlton Hotel, we appreciate your points mentioned in the review and we are glad to hear that you have enjoyed your one night stay. Due to your feedback I have personally checked on the furniture and I do completely agree with your comment. Necessary steps have been taken to address the situation. The coffee portions are replaced during the daily housekeeping service in the morning. We have made a note for your next stay that we will provide the coffee according to your requirements. We truly hope that we have the pleasure of welcoming you soon again to prove that we live up to your expectations of a 5 star property and thank you for having been our guest.
Best regards,
Dominic Bachofen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethesda, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Amazing experience”
5 of 5 stars Reviewed 3 October 2011
1
person found this review helpful

i was only able to stay here for one night but this was one of the nicest hotels I have ever stayed at. the setting was gorgeous, looking over St. Moritz lake. The hotel was pretty empty when I went so when we were at dinner and breakfast we had about 10 people waiting on us. The employees were excellent and so nice. The rooms themselves were wonderful. It is definitely worth the stay.

Room Tip: suites are the best way to go even though they are very expensive (we got our own room butler!)
See more room tips
  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winterthur, Switzerland
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“The perfect winter resort”
5 of 5 stars Reviewed 24 August 2011

Breathtaking view on the St. Moritz lake ! All suites are located directly to the lake, most of them with private balcony. The atmosphere in the hotel is very relaxed compared to Kulm or Badrutt's Palace. We stayed in all those hotels and clearly rate Carlton as a favourite, especially four younger people. The staff is very professional and friendly, they do eveything to offer a perfect service to their guests. The restaurants have improved, we visited this hotel for the third year and they are finally on a very good level.

  • Stayed March 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NYC
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
“WOW!”
5 of 5 stars Reviewed 26 February 2010
1
person found this review helpful

I have stayed at the Carlton for a week each of the past 3 years and I am continually amazed at the level of service and quality of my experience each time.
Other hotels pale vastly in comparison, I only wish the ratings on TA went to 10 (and not 5) as the Carlton is truly in a class well beyond other properties.

The rooms are magnificent with fantastic views of the lake, horse racing etc. The service is truly impeccable with attentive, pleasant staff available at all times (almost to the point of annoyance as we faced 5 uber helpful wait staff as we tried to have breakfast one morning).

Of course service/quality like this does not come cheap, the mind bending cost is the only minor negative in an otherwise fantastic experience.

I love the Carlton and will be back next year!

  • Stayed February 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Top Contributor
250 reviews 250 reviews
Reviews in 113 cities Reviews in 113 cities
217 helpful votes 217 helpful votes
“i like empty hotels for myself..”
5 of 5 stars Reviewed 15 February 2010

ok, traveller, when we stayed there the most we met where 10 guests, and this is February, when the season is really hot, not sure where the guests are, but we felt very muhc like we owned the property; food was good, as well as the other amenities.

I can recommend this place, not sure how it is there when the hotel is full, but we liked it.

frank

  • Stayed February 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Carlton Hotel

  • Carlton Hotel St Moritz
Address: Via J. Badrutt 11, St. Moritz 7500, Switzerland
Price range (per night):* INR65,594 - 74,511

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