I stayed at the Allegra Isla from 22 to 26 Feb 2007, with my husband and two children (boys aged 9 and 7). We had booked a family room, south-facing, with balcony; we were very pleased with the accommodation as the room was comfortable and clean, and was properly prepared for us on the afternoon of our arrival. Often hotels do not arrange family rooms according to how they have been booked; numerous times we have arrived at a hotel and have to pester reception for extra beds, towels, etc.

We were made to feel extremely welcome at this hotel; we speak very limited German, but the staff (particularly Katrin on reception) went out of their way to be helpful and friendly. Katrin's English was excellent and she was most thorough in her directions and descriptions, as we needed to be pointed in the right direction for ski hire, ski school, bus transport around the resort, etc etc.

The food provided (we chose half-board) was exceptional - fresh, flavoursome - and the children's meals were way above average; they were served filled pasta, or vol-au-vent, for example; essentially the meals were imaginative and used local produce.

We liked this hotel very much indeed; it is a quiet, family establishment with charming staff and excellent food, and I recommend it highly to anyone wanting peaceful accommodation which is near to the ski bus stop (about 150m away, a free service which runs regularly throughout the resort) and which provides generous, wholesome meals.