Service, rooms, food and everything else was far above our expectations!

We have spent one week in July, 2010 in Hotel Cristallo, Arosa. We had very sunny weather all the week. The food from the breakfasts to the dinners had been excellent., the desserts have been made with a lot of imagination and art for making guests surprised every day. The hotel restaurant is recommended by Michelin guide for 2010. With Arosa Card you can fully ejoy your stay in Arosa. Only the road from Chur to Arosa
with 360 bends and relative altitude of 1320 m and at least 3 traffic lights is not so simple.

We had a lovely week staying here for a family ski holiday. The hotel is centrally situated so everything is within easy reach, whether you are skiing or just relaxing. The free bus service is also great if you don't wish to walk. The photo of this hotel in the brochure is a bit bland so don't be put off by it, it really was very nice.

We booked this hotel for a family skiing holiday and although the staff were friendly and the hotel clean and functional I could not honestly say it was a 4 star hotel.

The food was not bad, but having an 8 year old with us and not any real choice on the menu was a bad thing. The choices as I say were limited and no 'plain' food available. Other hotels in the town had children's menus which gave pasta etc. but this hotel did not have any child-friendly choices.

The room was a standard room and having seen in the doorway of a deluxe room I wish we had booked one of those. Our room was clean but the carpet and rug looked a bit old and tired.

There is no lounge, just a bar, so after supper there is nowhere to go with a child but back to the room.

The other thing to be aware of is that they do not take any credit or debit cards and since you have to pay locally for children (who stay free in room) and for your 'free night' if you have one you will need to have the cash with you. This is something we did not read properly in the small print so found ourselves getting out wads of swiss francs in the resort.

The siting of the hotel is great as the bus to the slopes and around stops just outside.

Arosa itself is lovely for beginner to intermediate skiers but if you want luxury I would book the Kulm which is just by the ski school and looked fantastic.