Our stay at the Tschuggen Grand Hotel of Arosa has been superb .The service is incredibly good with every single employee going the extra mile in a very friendly way and being empowered to take immediate decisions. The Bergoase swimming pool is wonderful. I have been alone in the large lap swimming pool (29°C) every day of our stay. The second adult pool is warmer (35°C) and meant for pleasure as it’s full of jacuzzis and waterfalls including a small external pool that you can reach from the inside pool. We did not use the fitness or spa center that looked great. Rooms and cleanliness are perfect with all expected amenities from a 5 stars hotel. Food in the various restaurants is exceptionally good. Arosa’s hiking possibilities are great (although optimistic in their signage duration if you are not an athlete !. The hotel is uphill vs the city center but there are multiple ways to get everywhere in the village through nice "pedestrian only" alternatives. I would definitively recommend a stay in this hotel during the summer months as this is a gem in the Alps.

This is the 5th year my family and I have returned to the Tschuggen Grand and it is without doubt our favourite family 5 star hotel in Switzerland. There is something for everyone, little ones, teenagers, and adults. The private Tshuggen lift up the slopes is just heavenly, the spa out of this world, the swimming pools amazing, the games room fab, staff couldn't do more to help/so friendly - if I had to make one criticism it would be that the main restaurant for dinner tries to be a little to trendy with the food and could do with sticking to slightly more main stream dishes. Markus Breu from the Arosa ski school is an outstanding teacher as well as great fun - highly recommended.

Stayed (4) nights last week with my wife in a queen size room (room 115, more on this later). First time skiing in Switzerland and it was truly memorable. While I have little to compare, I can't imagine the setting and ski conditions to be much better elsewhere. Highly recommended. Now to the Tchuggen Grand...

Cleanliness: No complaints. Everything was in tip top shape at all times during our stay.

Service: What I would expect from a 5-star hotel. Everyone including car driver, manager, wait and spa staff was really friendly and accommodating. We especially enjoyed the sauna master (Midol I believe is how you spell his name) who provided us with special complimentary treatments and advice. We were greeted separately by the manager both upon checking in and out, which was nice.

Location: Unbeatable if you are there to ski, which I have to imagine is the case. On site is a ski shop with full rental and storage service. We were fitted after we arrived with no issue. We really loved the private ski lift which is for hotel guests only steps from the hotel. The convenience of having this lift at the start and finish of our ski outing was special. No other hotel in Arosa offers this.

Rooms: Comfortable and clean. Not overly impressive for a 5-star, but it did the job (we were hardly in the room). We stayed on the 1st floor in 115. There seems to be a service/facility room direct above as there was a good amount of foot traffic above us during the night. This was especially evident the last night of our stay. I never brought this up to the staff, but I probably should have. I am sure they would have moved us if we requested. If you are looking for a view, request a south-facing room.

Value: Everything in Switzerland (especially at a ski resort) is expensive so be prepared. Arosa is no different. I feel we got the most out of the 585 CHF rate per night, given the heavy use of the spa and ski lift. The food at the hotel was expensive but pretty good. We ate in the bar area twice (not the main restaurant that requires a jacket for men) and enjoyed it moreso than our two dinner outings in town. Overall, we were happy to have paid the extra rate to stay here as opposed to finding another hotel (3 or 4 star) and booking a private spa treatment offsite. The conveniences were worth it!

Just back from the Tschuggen in Arosa. What a great hotel. In brief, the best ski resort hotel I have stayed at in Europe. Why? The easy access to the slopes with the private monorail lift. You have breakfast, you walk down one floor, get your skiis or board...walk 25 meters and then whoosh up the hill in a private james bond style monorail...and then, ski or board. Easy. Also - the Spa. Not as big or as 'natural' as Terme Vals - my other fave, but amazing. the massages were excellent, the 'saunameister' was an experience and the pools were clean, warm and rejuvenating in a great architectural space. The food - only ate at the Bunderstube... if in switzerland, go swiss. Excellent - and a bowling alley for dessert! loved it...kind of kitsch but kind of fun. The other two restaurants looked great, but they are formal and stuffy. Men need jackets...which, tells you the age profile of guests. Not that it is a fussy old hotel... but, you have to have a few Francs/Euros/etc. BUT, it is worth it. I want to come back and see it in the summer.

Rooms are quiet, (get one facing the valley) - beds great, housekeeping excellent, and robes/towels a plenty... honestly, one of the best hotels I have stayed at ever. Loved it. And, the front desk/concierge/etc - all staff, were helpful, friendly and courteous. Amazingly well run.